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Must know
  • Turning it on. The Store needs the Store plan feature, the Store switch on Settings > Website > Pages (on by default), and a published website. It joins your menu once one product is active.
  • Pickup needs a facility. An active pickup product stays off the store until it has one.
  • Payment timing. Card and bank payments take stock off and send the receipt once confirmed. Cash or e-transfer orders (if you accept them) are placed at once as an invoice you mark paid later.
  • Where sales land. Every sale shows in Store > Orders, source Online, starting Pending.
Before you start. On Settings > Website > Pages, check the Store card is on and click Save Changes.

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What shoppers see

Your Store page lists every active product with its image, price and a stock badge: Only [N] left! at 5 or fewer, or Sold out. A product with sizes shows [N] left across its sizes when 5 or fewer remain. The page of a product without sizes says In Stock or Only [N] left in stock. With no active products the Store link leaves your menu, but the page still loads and says No Products Available. Finding products. Shoppers can search, filter by Any, Pickup or Delivery, and use category labels once you have two or more categories. Punch cards sit below the products, and a tab strip links Store, Passes, Memberships and Gift Cards when two or more are live.

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Buying a product

A plain product has a quick Add to Cart (shoppers pick a size or color first if it has variants). A product with purchase conditions shows View details, which opens the product page. It lists the conditions before Add to Cart and lets shoppers choose a quantity up to the stock left. If the product needs a waiver, a signed-in shopper is asked to sign it and a signed-out shopper is sent to sign in first. Tax Exempt products are sold with no sales tax.

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Checkout

Checkout needs a verified payment account. Without one, it stops with “This organization isn’t set up to accept payments yet. Please contact them directly.” It also refuses a quantity above the stock left. The Order Summary shows Subtotal, any discount, tax and one Fees row (paid by the buyer). Signed-in buyers can add Apply gift card balance and Apply account credit (gift cards first). Purchase questions add a step. Guests can check out, but an email that already has an account is asked to sign in. Signed-in buyers’ cards and bank accounts are saved automatically, with a notice. If you switch on Cash (and, in Canada, Interac E-transfer) under Payment methods & service fees on Settings > Financials > Checkout & Taxes, signed-in buyers can place the whole order as a due invoice with no fee, and stock comes off at once. See How do I let families pay by cash or e-transfer at checkout?.

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After the sale

The sale appears in Store > Orders with source Online, Pending until its items are fulfilled one by one (Partially Fulfilled in between); its Reference opens the invoice. Cash or e-transfer buyers get the invoice email first. Receipts list every fee and add up to the total, with no processing-fee line (get a receipt). Related: How do I manage and fulfill store orders? · Why can’t I take my website live yet? · How do I offer product pickup at a facility? · How do I buy something from my club’s online store and pick it up?