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Must know
  • Delete removes a design for good only when no card was ever issued from it. Otherwise it just turns Active off and keeps the design for history.
  • Cards already in families’ hands are untouched. They keep their balance and stay spendable.
  • To stop one card, use Lock or Cancel card. Lock is temporary and keeps the balance. Cancel card is permanent and writes the balance off to $0.
  • Delete and the Active switch need Edit Financials. Seeing Store > Gift Cards needs View Financials and a plan that includes both Store and Gift Cards.
Where to find it. On Store > Gift Cards, click the ··· (Open menu) button on a design. Under Actions you see Edit, Duplicate and, below a separator in red, Delete. Card view and table view share this menu. The confirm is titled Delete “[design name]”? with Cancel and a red Delete. Predict the result. In table view, check the Cards issued column. It counts every card issued from the design, including used up and cancelled ones. Zero means Delete removes the design; anything higher means it only deactivates. The Status filter (All statuses, Active, Inactive) finds deactivated designs.

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The two outcomes

  • No card was ever issued. The design is permanently deleted, along with any specific items it was limited to. The message says “Gift card deleted”.
  • At least one card was issued. The design is only deactivated, and Available online stays as it was. The message says “Gift card deactivated - it has already been issued, so its history is kept.” The design stays in the catalog, greyed out.
Despite “This can’t be undone” in the confirm, you can switch a deactivated design back on with its Active switch. What a deactivated design stops. It disappears from your club website, the point of sale and the Issue gift card picker. A shopper who already has it in a website cart is refused at checkout with “[design name]” is no longer available. The point of sale refuses it too, and Ask Hero can’t issue from it. Cards already issued keep the name, image and restrictions they had when issued.

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Softer alternatives

  • Active is a switch on the catalog card, the table row and the edit dialog. Off hides the design everywhere, including from staff.
  • Available online is a switch only inside the edit dialog. The card shows a Staff-only badge, and the table’s Online column shows Yes or Staff-only.
One specific card. Deleting a design never stops a card. Lock it to pause it, or use Cancel card to end it for good. Your outstanding liability. Deleting or deactivating a design does not change it. It drops when families redeem cards or you cancel one, and it goes back up when a refund is returned to a card. Related: How do I create and design a gift card to sell? · How do I cancel a gift card, and how is that different from locking it? · How do I lock a gift card, resend its claim email, or fix the recipient? · How do I see gift-card balances and reconcile my outstanding liability?