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Must know
  • Available on plans that include Events. You need the Create Events permission, plus View Staff to fill the picker and see the certification banner. A ticketed event also needs Manage Tickets.
  • Four roles: Lead, Assistant, Volunteer and Observer. New assignments default to Assistant, and anyone with the Lead role gets a star Lead badge.
  • Staff are only assigned while you create the event. The Edit panel has no Staff step, and the event’s Staff tab is read-only. Copy from Existing does not copy staff, so add them again.
  • Grant required certifications before you open the event builder. A staff member missing one can’t be picked, and the builder doesn’t refresh while it is open.
1

Open the Staff step

Go to Registrations > Events, click Add Event, and move to the Staff step (step 4, titled Staff Assignments). If your club sells tickets, a Tickets step follows it. On a phone the steps are numbered circles, so Staff is circle 4.
2

Add staff

Open the Add Staff Member picker and choose someone. Each person can be added once. The picker reads All staff assigned when nobody is left. Inactive staff are not listed. Everyone you add appears under Assigned Staff, which reads No staff assigned yet when empty.
3

Set each role

Pick a role from the dropdown beside each name. The trash icon removes someone.
4

Finish creating the event

Staff are saved when the event is created. Without ticketing, click Create Event. With ticketing, click Next, then Save as draft or Create & publish (or Create Event if This event sells tickets is off).
Certifications. To require a certification for events, turn on Events under Required For (Scopes) in Settings > Organization > Certifications. Only active certifications count. The step then shows a Required certifications banner, and staff who don’t qualify are greyed out with a red Missing note. A certification blocks someone if it was never granted, failed, or expired. If the save is rejected. If someone still doesn’t qualify when you finish, the event is not created and you see Staff missing required certifications followed by the missing certification names, not the person’s name. Find who lacks them, remove that person and save again. After you create the event. The event page lists staff in a Staff card on Overview, on the Staff tab and in a Staff tile. They are read-only. Related: How do I create an event? · How do I edit or delete an event? · How do I track coach certifications? · How do I register and check in event attendees?