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Must know
  • Payment is part of enrolling. The last step decides how the family is charged. Most enrollments raise an invoice: paid by card, cash or gift card, emailed with Send invoice, or $0 with Comp.
  • Drop-in sessions is picked by default for programs offering both. You can tick several sessions at once.
  • A full program or session only warns you. Choose Enroll anyway (or Register anyway), Add to waitlist, or Cancel. Nothing is waitlisted automatically.
  • Permissions. Enrolling needs Edit Athletes. Card, cash and gift card payments also need Create Financials.
Where to find it. Open the athlete from Athletes > Directory, choose the Programs tab and click Enroll in Program. The tray enrolls one athlete at a time and shows your place (“Step 2 of 4: Enrollment type”). Several athletes? The tray takes one at a time. If your club has Ask Hero, it can prepare an enrollment for each athlete (up to 10 at once) for you to confirm. Those enrollments raise no invoice, though a recurring program still gets its recurring charge.
1

Pick the program

Use Search programs or the category buttons, select a card, then click Continue.
  • Greyed out: “Already enrolled in this program” (any enrollment not Cancelled), or “Already on invoice [reference]. Remove it from that invoice to enroll here.”
  • In red: an unmet requirement such as age, gender, level or the registration window. Selecting it asks you to Override and continue.
  • Never blocking: a missing waiver, medical information or file (the family completes these later).
2

Choose the enrollment type

Only programs offering both ask: Drop-in sessions (the default) or Entire program (every session on the schedule).
3

Tick the sessions (drop-ins only)

Tick one or more upcoming sessions, up to 100. Past sessions and ones the athlete is already registered for are hidden, with a note saying how many.
4

Settle the payment

For Entire program, set the Start date (required, today by default). Choose how to charge and confirm. The button names the outcome, such as Enroll and send invoice.
When it is full. Program is full opens when you continue with Entire program, and Session is full when you continue past a full session. The Payment step. Charging the family covers each option.
  • Recurring programs first ask Charge the first period now, Start billing at the next period (no invoice today) or Comp this enrollment.
  • Charge method: Card on file (or Bank account on file), Send invoice, Gift card, Cash or Comp.
  • Also here: an editable Amount, removable discounts, a required membership (Remove or Add back), Use punch card or Pay instead, and Due today totals billed to the named guardian. Account credit is shown but not applied, and payment plans are not offered here.
  • Only Comp (or Start billing at the next period) works when your club’s payment setup is incomplete or the athlete has no guardian account.
  • Price changes refresh the totals before any charge. A double click never charges twice.
What happens next. A message confirms, such as “Enrolled. Invoice [reference] paid.” The athlete is placed first, so a declined card still leaves them enrolled. On the Programs tab, Entire program shows Active, drop-ins sit under Single sessions, and waitlist adds show Waitlisted. Re-enroll… on a Cancelled row reopens the tray with the program picked. Free trial class. Skip the tray: Add trial athlete on the program’s session page adds an existing athlete to one session at no charge (steps). Related: How do I charge the family when I enroll an athlete? · How do I pause, cancel, or remove an enrollment? · How do I offer full-term, by-class, or drop-in signup? · What is a program waitlist?