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Must know
  • There are four statuses: Active, Inactive, Trial, and Graduated. New athletes start as Active, and status applies to your club only.
  • The directory shows Active, Trial, and Graduated by default. Clear all shows every status, Inactive included.
  • Only Active athletes count in the Analytics totals and get automatic birthday and registration notifications.
  • Setting an athlete Inactive does not cancel their enrollments, recurring charges, or memberships. Cancel those separately.
The four statuses. Each shows as a colored badge in the directory and on profiles. What status changes. Only Active athletes count toward Total Athletes on Analytics (if your club has it), and in its demographics and level distribution. New Athletes This Month on the dashboard home counts new athletes of any status. Only Active athletes get automatic birthday notifications, and registration opening and closing notices go only to their guardians. Age-based automatic achievements (when you use Training) run for Active and Trial athletes. Other reminders, such as session and invoice reminders, do not depend on status.
Inactive does not stop billing. Cancel enrollments, recurring charges, payment plans, and memberships separately when you retire an athlete.
Set a status. Add Athlete always starts an athlete as Active. To change it:
1

Open the edit panel

In Athletes > Directory, open a row’s menu and choose Edit Details. Or open the athlete’s profile and click Edit Profile.
2

Pick a status

Choose Active, Inactive, Trial, or Graduated in Status.
3

Save

Click Save Changes.
Only staff with the Edit Athletes permission can change a status. Guardians cannot. Moving an athlete back to Active or Trial can be refused if one of their guardians’ accounts is already linked to clubs in another region (the US or Canada), because an account can be used in only one region. Each change is recorded in the athlete’s activity history. Status is per club: an athlete shared with another club can have a different status there, and changing it here does not affect the other club. Find athletes by status. The Athlete Directory opens with Active, Trial, and Graduated selected, so Filters shows a badge of 1. Click Clear all in the Filters panel, or Clear filters in the toolbar, to see every status. Filters are kept for your browser tab, so the directory reopens on your last selection. The Families directory has an Athlete status filter too. Related: How do I search and filter the athlete directory? · How do I edit an athlete’s details and photo? · How do I pause, cancel, or remove an enrollment? · What happens when I delete an athlete?