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Must know
  • Every new facility is saved as Active, whatever the Status picker says on the Add panel. To make it Inactive or Maintenance, open it and click Edit.
  • Calendar Colour and Address Visibility are on the Edit Facility panel, not the Add panel. Both address options start on.
  • Your default facility’s phone number, while it is Active, is the one shown on your club website’s Contact page.
  • Deleting a facility removes its spaces, hours, staff assignments and notes and cannot be undone. Your plan may limit how many locations you can add.
Where to find it. Go to Settings > Organization > Facilities. Switch between table and cards. The table shows Name, Location, Default, Spaces / Equipment / Staff and Status. Cards show a map once the address is located. A card reads “Locating…” for a moment after you add a facility.
1

Add the facility

Click Add Facility. Facility Name is the only required field. Everything else is optional: address, Country, Phone, Email, Description, Square Footage and Max Capacity. Country starts as United States and sets the labels: State and ZIP Code, Province and Postal Code for Canada, State / Province and Postal Code elsewhere.
2

Choose the default

Turn on Default Facility for your primary venue. Only one facility is the default. While it is Active, its Phone is the number on your club website’s Contact page. If your club has no address of its own, the website shows this facility’s address. Saving your club’s address or phone in your contact details fills in the default facility’s blank address or phone.
3

Create it

Click Create Facility.
Edit a facility. Open a facility and click Edit (top right, next to All Facilities). The Edit Facility panel has the same fields (here Status is saved) plus two more settings. Click Save Changes. Clearing the default’s phone removes it from your website.
  • Calendar Colour. Colours this facility’s sessions on the calendar. A space’s colour wins over the facility’s, and the facility’s wins over the program’s. With no colour set, sessions use the program’s own colour.
  • Address Visibility. Two checkboxes: Show this address on program pages and checkout and Show this address on receipts and invoices. The facility name is always shown, and staff screens always show the address.
Delete a facility. Use the row or card menu, choose Delete, then confirm. This removes its spaces, hours, staff assignments, notes and tax rules, and drops it from any holiday closure set for that facility. Programs, sessions, events, competitions, shifts and incidents stay but lose their venue. Equipment stays as club-wide equipment, even though the confirmation says otherwise. Deleting the default makes the oldest remaining facility the default. If your default facility is your only facility, it cannot be deleted: “Cannot delete the only facility. Create another facility first.” Location limit. At your plan’s limit, adding a facility fails: “Your plan allows up to [n] location(s). Upgrade your plan to add more.” Directory. Each active facility has a switch that shows or hides it on your club’s directory card, in the Locations list of the Directory listing card on Settings > Website > General. New facilities start shown. See List your club in the directory. Facility tabs. Open a facility to see these tabs (a dropdown on a phone). Spaces and Equipment have their own articles. Permissions. Facility and note changes need Edit Settings, the Activity tab needs View Settings, assigning staff or changing primary needs Edit Staff, and seeing assignments needs View Staff. Facility changes are recorded in the Activity log. Related: How do I add spaces and set operating hours? · How do I track equipment and inspections? · How do I view and filter the class calendar? · How do I change what my website’s Contact and Facilities pages show?