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Must know
  • Monthly and yearly passes that families buy renew automatically. One-time passes and passes given with Issue pass never renew.
  • Credits reset at renewal to the holding’s own allocation. A holding kept on its old type switches to the pass as sold today; one kept on an old credit count keeps it.
  • The renewal charges the original payer’s saved card at the price from purchase. About 3 days before, the payer gets a reminder email, which is on by default.
  • Archiving a pass does not stop renewals. If a renewal charge fails, the pass stops counting after its paid period until the payment succeeds.
Which passes renew. A pass with a Per Month or Per Year billing period renews each cycle. A one-time pass has no end date. Access ends when credits run out, or after a refund or void with End access now or Remove unused credits. Stopping a renewal. Archiving only takes the pass off sale, so current holders keep renewing. Ending a holding by refund or void also stops its charge. Deleting the pass removes every holding. Your billing day. With a Monthly billing day under Settings > Financials > Payment Schedule, a monthly pass first renews on the next club billing day after purchase. The purchase price covers the days until then. Passes never prorate. What renews. When the charge succeeds, Expires moves forward. A credit pass gets its allocation back, and unused credits never roll over. Holders who kept their old type (unlimited or credits) until renewal switch to the pass as sold today. Holders kept on an old credit count keep it until they buy the pass again. See changing a pass with current holders. What the family pays. Each renewal is a recurring charge named “[pass name] - auto-renewal”, billed to the buyer’s saved card. Editing the pass’s price does not change the charge. Tax and fees apply on top. A 0cycle(freeorfullycovered)needsnocardbutstillrecordsapaid0 cycle (free or fully covered) needs no card but still records a paid 0.00 invoice. Which card. If the buyer’s card is removed or can no longer be charged, Uplifter moves the renewal to another saved card of the same person, never a family member’s. A declined card is retried, not swapped. Changing one family’s charge. To change one family’s price, open the charge under Financials > Recurring Billing, click Edit, and set Amount (needs Edit Financials). There you can also pause, resume, retry or cancel it; cancelling does not end the pass. Emails. These system rules (Settings > Communication > Notifications, System Rules tab) go to the paying guardian. Recurring Charge Upcoming goes about 3 days before if a card is on file, bundling that day’s charges into one email. Recurring Charge Receipt follows a success, Recurring Charge Failed a decline with a retry coming, Recurring Charge Suspended the last attempt. When a payment fails. The pass stays Active during retries but is not extended: after the paid period ends, it stops counting for pass requirements until payment succeeds. Retries run through your Grace period, or a few attempts a couple of days apart if you have none. The pass then moves to Expired and admins are alerted. Payment returns it to Active. See when a pass expires. Where you see it. In Settings > Registration > Passes, a pass’s Family holdings tab shows an Auto-renew badge in Status and Expires in Validity. A family’s page says “Renews on its existing billing schedule” under Family passes and punch cards. The paying guardian sees Next charge (or Due when past due) under Subscriptions on the Billing page. Related: What happens when a pass expires? · What happens to current holders when I change a pass’s type or credits? · What are recurring charges?