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Must know
  • Resend receipt is offered on Paid, Partially paid and Partially refunded invoices, not on imported or charged-back ones.
  • After a resend, wait a few minutes before you resend that invoice’s receipt again.
  • If the address is blocked after a bounce, the account is deactivated, receipt emails are switched off under Notifications, or the invoice has no email address, you see an error instead of a send.
  • Resending needs the Edit Financials permission.
1

Find the invoice

Go to Financials > Invoices and find the invoice. The same row menu is on a guardian’s Billing tab and a recurring charge’s page.
2

Send it from the row menu

Open the row’s ⋯ menu and choose Resend receipt. It sends right away with a Receipt resent message.
3

Or send it from the invoice page

Open the invoice and choose Resend receipt in the header. Check the address in Send the receipt to [email]?, then choose Send receipt. The message names the address it went to.
Preview it first. On the invoice page, staff with Edit Financials also get Preview receipt. It shows the To address, Subject, attachments and email body, and sends nothing. It also tells you when automatic receipt emails are turned off, and any document links in it are placeholders. Its Resend receipt button leads into the same confirmation. When it’s refused. You see an error instead of a send: The wait counts from your last resend on that invoice. A refused send does not start the wait, so you can retry once you fix the cause. Good to know. The receipt goes to the email on the invoice’s account. Imported invoices have no Resend receipt. View-only staff see the buttons, but the send is refused. A fully Refunded invoice still shows Resend receipt on its page, but the send is refused. The email uses your edited Checkout receipt wording and can carry signed waivers if you turn that on. Ask Hero can also resend one after you confirm, under the same rules. Related: How do I get a receipt for my payment? · How do I include signed waivers on purchase receipts? · How do I share an invoice’s payment link? · What happens when a family unsubscribes or an email bounces?