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Must know
  • Resend receipt is available on invoices with a payment on them — Paid, Partially paid, and Partially refunded.
  • A short cooldown (about 3 minutes) applies between receipt sends, so a family can’t be emailed duplicates.
  • Families can also view and download their own receipt from their account — you don’t always have to send it.
When a family says they can’t find their receipt, you can fire off another copy in a couple of clicks.
1

Find the paid invoice

Go to Financials → Invoices and locate a Paid, Partially paid, or Partially refunded invoice. Open the row’s ⋯ menu, or open the invoice to use its header buttons.
2

Resend the receipt

Choose Resend receipt. The receipt email goes to the guardian on the invoice.
If you just tried and the option seems unresponsive, wait a few minutes — the cooldown prevents back-to-back sends. Note that Resend receipt is different from Resend invoice: receipts go out for invoices that are already paid, while resending an invoice (or copying its payment link) is for invoices still awaiting payment. Families don’t have to wait on you, either — every paid order shows a receipt they can open and download from their own account at any time. Related: How do I share an invoice’s payment link? · What do the invoice statuses mean? · Get a receipt for my payment