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Must know
  • Nothing changes until you click the confirmation’s action button. Cancel makes no change, and a dismissed confirmation can’t be confirmed later.
  • Not every two-step confirm shows a payment warning. Creating or sending an invoice, cancelling an invoice and recording a payment show a Confirm payment action warning. Those, plus session and registration-style refunds, gift cards and recurring charges, take two steps.
  • Confirm all skips second steps. It applies every waiting confirmation, including money ones left from earlier replies, without their final Yes step. Check the list first.
  • A confirmation expires a short time after Hero prepares it. Other staff see your confirmed changes in the Activity log as “[your name] (via Hero)”.
What you see. The confirmation appears below Hero’s reply, headed Hero wants to confirm, with Cancel and an action button such as Enroll athlete. Once applied it collapses to a row such as Enrolled.

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Payment warnings and two-step confirms

Payment warnings. Recording a payment and creating, sending or cancelling an invoice get a red warning look and the header Confirm payment action. Recording a payment says it “does not charge a card.” Every other confirmation keeps the everyday header. Two-step confirms. A two-step confirm starts with a button such as Review & record $X or Review & cancel. Step two shows Go back and a Yes button, usually with the amount in large type: Refunds. A session refund lists each family and shows where the money goes under Refund to (Original payment method, Recorded cash refund or Account credit). To send it somewhere else, ask Hero to prepare it again. Cancelling a session is one step (Cancel session) when nothing is owed back, or when you lack billing access (a warning says paid families won’t be refunded). Changing a registration style is one step unless families get refunds.

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Questions before you confirm

Pass holders. Changing a pass’s type or credits while families hold it asks what current holders get. The action button stays disabled until you pick.

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Confirming several at once

The bar. When more than one confirmation is waiting, a bar reading “N actions to confirm” sits above the first, with Dismiss all and Confirm all. It includes earlier replies’ confirmations and confirms them one at a time. It stops at the first failure, or at one that still needs an answer, and leaves the rest waiting. What Hero groups. In one reply, Hero prepares several only for the same safe change across many records (for example, “enroll these five athletes”). It never prepares payments, invoices, refunds, cancellations or deletions next to other changes.

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Cancelling, expiry and errors

Dismissed. Cancel and Dismiss all remove the confirmations. After a reload each shows as a muted Dismissed row that can never be confirmed. Expiry. A reload keeps a confirmation but doesn’t restart its clock. Confirming late shows “This action expired or is no longer valid. Ask Hero again.” After a reload it can instead say “This confirmation was prepared before an update and can no longer be applied. Ask Hero to prepare it again.” Errors. If a confirm fails, the confirmation shows the reason. Most then show Retry. Two-step confirmations, cancelling a session and changing a registration style keep their own button (for example Yes, record $X), and you can click it again. Permissions. Your permission is checked again when you confirm. Without it you see “You don’t have permission to do that.” Only Uplifter can confirm an import, so a club admin gets that same message.

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After you confirm

Links and notes. The row can link to the result, such as View invoice, View enrollment, View program, View session or View products. A note can say “$X refunded to N families” or warn that a change saved but a refund or charge failed. Series. If you ask for a series of changes, one at a time, Hero continues after you confirm (“Continuing…”) and prepares the next confirmation, which still needs your click. Where it is recorded. Open My Organization > Activity log (needs the View Settings permission). Your changes show as “[your name] (you)”, and other staff see “[your name] (via Hero)”. A confirm refused for a missing permission is recorded as a Hero proposal entry. Related: What can Hero do, and what can’t it do? · Why does Hero offer fewer capabilities to some staff members? · Can Hero prepare an import for my club? · How do I see who changed what in my club?