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Must know
  • No email, no sign-in. Staff imported without an email address can’t sign in or receive email until you add one.
  • Add it with Edit Details. Leave Send an invitation on to invite them as you save. Sending needs the Create Staff permission.
  • The link lasts 7 days. If it lapses, resend it with Send Invite.
Where you’ll see it. In My Organization > Staff, someone imported without an email shows an Imported - no email yet badge where their email would be. Their profile shows No email address yet: “This staff member was imported without an email address, so they cannot sign in or be contacted.” Their Actions menu has no Send Invite or Send Password Reset yet.
1

Open Edit Details

Open the person’s Actions menu and choose Edit Details, or click Edit Details on their profile. Edit Staff Details opens with the Email Address field blank.
2

Add their email address

Type the address they’ll sign in with. If you have Create Staff, a Send an invitation switch appears, on by default: “Emails this address a link to set a password and join your organization.”
3

Save

Click Save Changes. With the switch on, you’ll see “Details saved and an invite was sent to [email].” They stay Invited until they accept.
Permissions. Saving the address needs Edit Staff. Without Create Staff the switch doesn’t appear: the address saves, but no invite goes out until someone with that permission uses Send Invite. Addresses Uplifter refuses. Uplifter won’t save an address another account already uses or an Uplifter staff address. If the person also belongs to another club, only they or support can change their address. What they do next. The link opens Set Up Your Account, where they choose a password, add a phone number, confirm they’re 18 or older and accept the terms. If the link lapses, Send Invite sends a fresh one. Imported with an email? Some staff arrive Active, because their account in your previous system was already set up. Others arrive Invited: choose Send Invite from their Actions menu to email them a link. Related: How do I invite a staff member? · What happens after I send a staff invitation? · What’s on a staff member’s profile?