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Must know
  • Your grace period sets access. How long a failing member keeps access is your club’s Grace period (Settings > Financials > Payment Schedule); with none set, Uplifter still retries the charge, but without extending coverage.
  • A lapse doesn’t end billing. When retries run out the membership is Lapsed and access is suspended, but billing doesn’t stop: the missed invoice stays owing and the next cycle is charged when due.
  • A new card isn’t charged on its own. Updating a card doesn’t trigger a charge; staff with Edit Financials can use Retry now (Financials > Recurring Billing) to collect right away.
  • No card still means an invoice. With no card on file, the renewal raises a payable invoice, and the same grace and retries apply.
In short. When a membership’s recurring charge is declined, the membership isn’t lapsed on the first miss: the charge is retried, then lapses if nothing collects, and billing keeps trying after that.
1

The charge is retried

Uplifter retries a declined charge on the next daily run (8:00 AM Eastern), falling back to the guardian’s default card if the card on the membership was deleted. Whether the member keeps access while retries run depends on your club’s Grace period (Settings > Financials > Payment Schedule, 0 to 365 days):A membership with no saved card follows the same path: Uplifter raises an invoice for the missed cycle, grace runs from its due date, and the family sees “No valid payment method on file” as the reason. Either way, the family gets a payment-failed notice each decline (a hard refusal adds a line to add a different card), and their portal membership shows the amount owed with a Pay now link and Payment due for the renewal date.
2

It lapses if retries run out

If nothing collects by the end of the grace window (or the last retry, with no grace set), the membership is marked Lapsed and access is suspended. The family gets a suspension notice, and admins get a one-time email alert the first time the charge goes to Failed.
3

Billing keeps going, and recovery follows

A lapse doesn’t stop billing: the missed invoice stays on the family’s balance, and Uplifter charges the membership again next cycle; a success sets it back to Active and restores coverage.You don’t have to wait: staff with Edit Financials can use Retry now on the charge in Financials > Recurring Billing, which charges the outstanding total with a usable card, resumes billing when nothing is owed, or (with no usable card) is disabled with a link to take payment on the invoice instead.
Where to see it. Look for the N overdue badge on the Memberships list (Athletes > Memberships, counting Lapsed members plus failed charges), the Lapsing Memberships action item on Home, and the Failed filter on Financials > Recurring Billing. On the membership’s member list, Eligibility reads Retrying, In grace, or Past grace (with the days overdue) during retries, and Not eligible once Lapsed; Payment reads Overdue throughout. The athlete’s own page shows the same retry stage in its Payment column, plus Access paused after the lapse. A separate Lapsing badge means cancelling at period end, not a payment failure. Related: What happens when a recurring charge fails? · How do I find overdue or lapsing members? · What do a member’s Status, Eligibility and Payment badges mean? · What happens when a recurring membership renews?