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Must know
  • Pause billing opens a dialog. An optional Restart date restarts billing automatically, and you choose to skip the paused cycles or bill them after the restart.
  • Price, Next charge, Price override and Pause billing or Resume billing only show for staff with View Financials. Confirming a pause or resume needs Edit Financials.
  • Once the membership has any active member, only Uplifter support can save a member’s price override or coverage dates. You change the membership’s own price, interval and dates yourself from Edit.
  • A custom amount pinned in Financials > Recurring Billing wins over a price override, so saving an override asks whether to keep or clear it.
Where to find it. Go to Athletes > Memberships, open the membership, and click Manage in the athlete’s row under Members. The panel shows status badges (plus Billing paused), Billing cycle and Period end, then Pause billing, Adjust coverage dates and Price override. To end a membership, see How do I cancel or remove a member’s membership?.
1

Open Pause billing

Click Pause billing. It appears only when the member has a recurring charge, and only an active or failed charge can be paused.
2

Pick a restart date

Choose a future Restart date, and billing restarts on its own on the first cycle on or after it. Or leave it blank (Restart manually) and resume it yourself later.
3

Choose the cycles

Under The cycles inside the pause, pick Skip the paused cycles or Bill the paused cycles after the restart. A cycle already invoiced stays owed either way, and unpaid invoices stay on the guardian’s balance.
4

Confirm

Click Pause billing. You see Recurring billing paused.
Resume. When a member is paused, the same section shows Resume billing. Click it. The dialog shows the next billing date. If cycles passed during the pause, pick Skip these N cycles or Bill these N cycles (it starts on your choice from the pause). Click Resume billing to confirm. You see Recurring billing resumed. If a family still owes for a past cycle, their access stays paused until it is paid. Price override. While anyone on the membership is active, Save shows a message to contact Uplifter support, so ask support to set it. An override changes only the renewal amount. Clear it to return to the cycle price. If the member’s recurring charge has a custom amount set in Financials > Recurring Billing, Custom recurring billing on this membership asks you to choose. Keep them saves the new price, but the custom amount keeps billing. Clear them lets the new price bill. Coverage dates. Uplifter support changes a member’s start or end date. While anyone on the membership is active, Save dates shows a message to contact support, and a member who is no longer active cannot be adjusted. Price overrides and coverage date changes need Edit Training and appear in the athlete’s Activity history. Everyone at once. The Recurring billing menu at the top of the membership pauses, resumes or cancels billing for every athlete. See How do I pause, resume, or cancel recurring billing for everyone in a program or membership?. Related: How do I edit a membership that has members? · How do I cancel or remove a member’s membership? · How do I change a recurring charge’s amount, frequency, or billing date? · How do I pause, resume, or cancel a recurring charge?