Must know
- Nothing changes on the first click. Every action asks you to confirm first, and pause, resume and retry show the dates and amounts before you do.
- You choose what happens to the cycles inside a pause. They are skipped (not billed) or billed one per daily run (8:00 AM Eastern) after billing restarts. A cycle already invoiced stays owed either way.
- Cancelling a program or membership charge also ends the enrollment or membership. Choose Stop billing, keep enrollment (or keep membership) to stop billing only.
- Cancelling isn’t permanent. Set Active restarts a cancelled charge, and Keep enrolled or Keep membership undoes a cancel set for period end.
1
Find the charge
Use Search by name… (athlete, payer, program, membership or description), or Filter recurring billing by Status.
2
Open the row menu
Click the ⋯ button at the end of the row. It lists only what applies.
3
Choose an action and confirm
Pick an item (see the table), read the preview, answer any choice it asks, then confirm.
For everyone in a program or membership at once, see recurring billing for a whole program.
Pause. Pause recurring billing? has an optional Restart date (future dates only). Leave it on Restart manually to restart the charge yourself. With a date, billing picks up on the first cycle on or after it (which can be later than the date you pick), and the daily run (8:00 AM Eastern) restarts it for you. Then choose The cycles inside the pause: Skip the paused cycles (not billed, money given up) or Bill the paused cycles after the restart (nothing forgiven, billed one per daily run at 8:00 AM Eastern). Confirm with Pause billing. Pausing a charge does not pause the enrollment or membership. A paused charge’s page has Change restart date.
Resume. Resume recurring billing? shows the next billing date. If cycles passed during the pause, it lists them under Cycles that passed while this charge was paused and asks whether to skip or bill them, with your choice at pause time already selected. Billed cycles are charged one per daily run (8:00 AM Eastern), starting with the next run. If the family still owes for a past cycle, it warns that their access stays paused until paid. Confirm with Resume billing.
Cancel. The prompt depends on where the charge came from.
Every pause, resume and cancel prompt notes that unpaid invoices stay on the guardian’s balance. To drop one, void it from the invoice.
Stop billing but keep access. Stop billing, keep enrollment (or keep membership) asks Stop billing this enrollment? (or Stop billing this membership?) and says the athlete keeps access. Confirm with Stop billing, or back out with Keep billing.
Undo a cancel set for period end. While an enrollment or membership is set to end, its row offers Keep enrolled or Keep membership. Confirm Keep this enrollment? or Keep this membership? and billing carries on as scheduled, even if the card is declining. If the cancel voided current-period invoices, an enrollment first asks you to choose Re-issue the voided invoices (that period is owed again) or Leave them voided (the family keeps that period for nothing).
Permissions. Pause, Resume, Retry now, Cancel, Stop billing and Set Active need Edit Financials. Cancelling a program charge also needs Edit Athletes, and a membership charge Edit Training. Keep enrolled needs Edit Athletes, and Keep membership needs Edit Training. Items you cannot use are left out of the menu.
Good to know. Pausing an enrollment from the athlete’s profile pauses its charge and skips the paused cycles. Mark Complete ends the charge (manage program enrollments).
Related: How do I restart a cancelled recurring charge? · How do I change a recurring charge’s amount, frequency, or billing date? · How do I pause, resume, or cancel recurring billing for everyone in a program or membership? · What happens when a recurring charge fails?