Must know
- Cancelling a charge is permanent — if you only need to stop it for a while, pause it instead.
- A charge showing No payment method won’t run at all until the guardian saves a payment method (a card or bank account).
- Charges tied to a pass, membership, or enrollment end on their own when that item does — the status shows Completed if the item ran its full term, or Cancelled if it was cancelled or removed early. You don’t need to cancel these by hand.
- Pause — on an Active charge. It stops billing but keeps the schedule, so you can pick it back up. Use this for a temporary hold, like a family taking a season off.
- Resume — on a Paused charge. Billing continues on its schedule.
- Retry — on a Failed charge. This puts it back to Active so it can be attempted again (see the failure article for the full recovery path).
- Cancel — on any charge that isn’t already cancelled. This ends the charge for good.
1
Find the charge
Search by athlete name (or part of the charge description), or filter by status, to locate the charge.
2
Open the action menu
Click the ⋯ button at the end of the row.
3
Choose an action
Pick Pause, Resume, Retry, or Cancel. The status badge updates right away.