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Must know
  • Waitlists need the Waitlists feature on your plan. Application Required programs have no Waitlist settings, and rate-card programs can’t turn one on.
  • Turning on Enable Waitlist reveals Automatic Promotion (off by default), Show Families Their Place in Line (on by default) and Maximum Waitlist Size.
  • The waitlist only opens once Capacity Limit is on and the program reaches its Maximum Capacity.
  • Whether families pay when they join or when a spot opens is a club-wide choice in Settings > Registration > Waitlists.
Before you start. Open the program’s Requirements tab, switch on Capacity Limit (“Limit the number of athletes who can enroll”) and set Maximum Capacity. Without a limit, the program never counts as full. You need the Edit Training permission to save program settings.
1

Open the program's waitlist settings

Go to Registrations > Programs. On the program’s card or row, open the … menu and choose Configure, then click the Waitlist tab. Or open the program, click Settings, then Waitlist. On a phone, pick Waitlist from the dropdown. For a draft program, Configure opens the step-by-step editor, where Waitlist is a step. For any other program, Edit step-by-step opens the same editor.
2

Turn on Enable Waitlist

Switch on Enable Waitlist (“Allow athletes to join a waitlist when the program is full”). For a rate-card program the switch stays off.
3

Choose the settings that appear

4

Save

Click Save Changes in the settings panel, or Save Program in the step-by-step editor.
What families see. Once the program is full and the waitlist has room, your club website shows Join Waitlist. With Enable Waitlist off, or a waitlist that has reached its maximum size, a full program shows a disabled Sold Out button. Whether joining takes payment, and whether families must already hold a required membership or pass to join, are club-wide choices: see How do I choose when families pay for a waitlist? Other effects. Turning Enable Waitlist off and saving clears Automatic Promotion and Maximum Waitlist Size. The switch also governs drop-in session waitlists, and staff can only add someone to a waitlist while it is on. Two Waitlist tabs. The program page also has a Waitlist tab listing who is waiting. It reads Waitlist disabled until you enable the waitlist. Related: How do I choose when families pay for a waitlist? · How do I set a program’s capacity? · What is a program waitlist?