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Must know
  • Where it lives. Add to waitlist is offered in the Program is full (or Session is full) prompt of the athlete’s Enroll in Program tray.
  • Nothing is billed when you add. The family pays only if the athlete is promoted, and session waitlist promotions are free.
  • The program’s waitlist must be on. Staff adds aren’t limited by Maximum Waitlist Size.
  • Charge-at-join clubs. When the add would collect a payment up front, the tray refuses it: ask the family to join from the program page.
1

Open the athlete's profile

Go to Athletes > Directory, open the athlete, and click the Programs tab.
2

Pick the program

Click Enroll in Program, pick the program, and click Continue. A program sold both whole and by the session asks for an Enrollment type: Drop-in sessions (the default) or Entire program, which skips picking sessions. A program sold only by the session skips this step. For drop-in sessions, pick the sessions and click Continue.
3

Click Add to waitlist

When the program or a picked session is full, a prompt titled Program is full reads “This program is at capacity ([X]/[Y]). Enrolling anyway will exceed the program’s capacity limit.” (A full session shows Session is full, with “session” and “Registering anyway” in the text.) Click Add to waitlist, not Enroll anyway (Register anyway for a session).
While it saves, the prompt’s buttons grey out and the tray’s button behind it reads Adding to waitlist…. Added to the waitlist confirms it and the tray closes. If the add is blocked, a message says why. What gets created. For the whole program, the athlete gets a Waitlisted enrollment at the back of the line, with no recurring charge. For sessions, every session you picked goes under Session waitlists on the program’s Waitlist tab, even one that still has room, so pick only the full ones. When it’s refused. With the program’s waitlist off, you see “The waitlist is not enabled for this program.” Turn it on first. If your club collects the program fee or a required membership at join (Settings > Registration > Waitlists), the tray can’t take that payment yet: have the family join from the program page, or change the timing. Maximum Waitlist Size. It limits only family joins from your club website, so you can add past it. One session only. You can also open the session from the program’s Sessions tab and click Add trial athlete. When the session is full and the program’s waitlist is on, the athlete goes on that session’s waitlist. Promoting them. They move up like anyone else: click Promote on the program’s Waitlist tab, or let Automatic Promotion move them when it’s on. Related: How do I manually promote an athlete off the waitlist? · How do I promote someone from a session waitlist? · How do I limit the size of a waitlist? · How do I choose when families pay for a waitlist?