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Must know
  • A coverage gap is an athlete committed to a membership-gated program whose required membership has ended, with no other membership on file that covers it.
  • Uplifter runs a daily scan and sends a coverage-gap notification for each gap it finds.
  • The scan skips members who are mid-retry on a failed payment, so they aren’t flagged before their payment has had a chance to recover.
Some programs require an athlete to hold a membership before they can register. A coverage gap is what happens when that requirement stops being met after the fact: the athlete is still enrolled in the program, but the membership that qualified them has ended — cancelled, lapsed, or completed — and they don’t hold any other accepted membership in its place. Each day, Uplifter scans your membership-gated programs and, for every athlete now sitting in a gap, fires a coverage-gap notification to the athlete’s guardian. Notifications are deduplicated, so a single ongoing gap doesn’t nag the same family day after day — but if the athlete lapses again after being covered, a fresh notice can go out. Two nuances keep the alerts accurate:
  • Cancelled-but-still-covered doesn’t count. A member who’s cancelled still counts as covered until their coverage end date, so they aren’t flagged early.
  • Mid-payment retries are skipped. If a member’s renewal charge is being retried, they’re left out of the scan until that retry window is done — otherwise a card that’s about to go through would trigger a false alarm.
Coverage gaps are a monitoring signal, not an automatic removal — the athlete stays enrolled, and it’s up to you (or the family) to renew the membership or sort out the program registration. How the gating requirement itself is configured on a program is covered separately. Related: How do I cancel a member’s membership? · How do I find overdue or lapsing members? · Require a membership to register for a program