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Must know
  • Deleting is permanent. It removes the pass and every family’s holding of it (credits, validity, auto-renewal). Program enrollments aren’t touched. You type the pass name to confirm.
  • Archive instead of delete to stop selling a pass without touching current holders.
  • Changing type or credits asks first. If any family holds the pass, you choose what current holders get before Save Changes applies the change.
  • Price changes apply to new purchases only. Existing renewals keep the price the family paid when they bought.
Where to find it. Go to Settings > Registration > Passes, then click a row or card, or open its actions menu and choose Manage.
1

Edit the pass details

On the Details tab, change any field: Pass Name, Description, Pass Image, Available for purchase online, Price, Billing Period, Pass Type and Credits, Gender Restriction, and Custom Questions (if enabled). GL Code isn’t on this tab; you set it when you create the pass. Click Save Changes. It won’t save, and shows a message, if the price is empty, a credit pass has fewer than 1 credit, Gender Restriction is on with no gender picked, or Custom Questions is on with no question picked.
2

Answer the holder question, if asked

If families hold the pass, changing its Pass Type or Credits asks what they get first. The choices depend on the change; for a new credit count they are Give current holders the new count now or Only new purchases get the new count. See What happens to current holders when I change a pass’s type or credits?
3

Edit purchase requirements separately

Waivers and purchase conditions live on the Requirements tab and save on their own, separate from Save Changes on Details.
How a price change takes effect. A new Price or Billing Period applies to new purchases only; families already on a recurring pass keep the price locked in until their pass lapses and is bought again. A program’s pass-holder price is different: it re-checks at every renewal, for program enrollments only. Archive instead of delete. To stop selling a pass without touching current holders, use Archive pass (actions menu, or the Details tab’s Status section) instead. See How do I archive or restore a pass? What deleting affects. Deleting a pass removes it and every family’s holding of it, including credits, validity and auto-renewal, plus the credit-use history on those holdings. Program enrollments aren’t touched. It also removes any special price a program set for holders of this pass, detaches the pass from any requirement that accepts it (one left accepting nothing switches off), and pauses any achievement that used it as a criterion. Past invoices keep their line, minus the pass link. To refund one family’s pass instead, see How do I refund a membership or pass? Delete a pass. Open the row’s or card’s actions menu and choose Delete. Type the pass’s name to confirm (capitalization and extra spaces don’t matter), then click Delete pass. Give a pass by hand. Use Issue pass on the Family holdings tab to give one family a pass free, with no invoice or auto-renewal. See How do I give a family a pass at no charge? Permissions. Edit and archive need Edit Training; delete needs Delete Training. Both need Passes turned on for your club’s plan. Related: How do I archive or restore a pass? · What happens to current holders when I change a pass’s type or credits? · How do I see who holds a pass and their credits? · How do I give a family a pass at no charge?