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Must know
  • Copy payment link and Resend invoice only appear once an invoice has been sent and is still owing — its badge reads Unpaid, Past due, or Overdue. If it’s still a draft, send it first.
  • The link opens a secure payment page — the family pays by card, or by bank debit where it’s available in your region.
  • There’s a short cooldown between resends (about 30 seconds), so families don’t get duplicate emails from a double-click.
Once an invoice has been sent, you can hand the family a direct link to pay or nudge them with another copy of the email.
1

Find the invoice

Go to Financials → Invoices and locate an invoice that’s still owing — its badge reads Unpaid, Past due, or Overdue. Open the row’s action menu (the ⋯ button), or open the invoice to use the buttons in its header.
2

Copy the link or resend the email

Choose Copy payment link to put the online payment URL on your clipboard — paste it into a text, chat, or your own email. Or choose Resend invoice to email the family another copy with the link built in.
The family opens the link and pays online. When the payment clears, the invoice moves to Paid on its own and the family gets a receipt automatically — you don’t need to record anything. Related: How do I create and send an invoice? · How do I resend a receipt to a customer? · What do the invoice statuses mean?