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Must know
  • Editing spend controls requires the settings-edit permission. The form is on the Spend limit card at Settings → Billing → Hero Usage.
  • Overage is off by default. Turning it on requires a payment method on file and a monthly spend limit at least equal to your included allowance.
  • With overage on, Hero keeps working past the allowance and pauses at your limit; the overage is billed monthly.
  • You set the email alert threshold (a percent of your allowance). The included allowance and markup are set by Uplifter and shown to you read-only.
By default, Hero pauses once your included monthly allowance is used up and you’re never billed extra. If you’d rather Hero keep working past that point, you can turn on billed overage and set the ceiling it stops at.

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Turning on overage

1

Open the Spend limit card

Go to Settings → Billing → Hero Usage and find the Spend limit card.
2

Allow billed overage

Switch on Allow billed overage. This is only available once your organization has a payment method on file — if it doesn’t, add one under Billing first.
3

Set your monthly spend limit

Enter the Monthly spend limit — the amount Hero pauses at each month. It must be at least your included allowance (a lower cap would stop Hero inside the free portion).
4

Choose your alert threshold

Set the Email alert threshold as a percentage of your allowance. Your admins get an email once a month when usage crosses that share.
5

Save

Click Save changes. Anything past your allowance is then billed monthly at Uplifter’s cost plus the markup.

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What you can and can’t change

You control the overage switch, the monthly spend limit, and the alert threshold. The included allowance and the markup are commercial terms set by Uplifter — they appear on the page for context but you can’t edit them here. Related: How is Ask Hero usage billed, and where do I see it? · How is Ask Hero turned on or off for my organization? · Why does Hero offer fewer capabilities to some staff members?