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Must know
  • The Spend limit card is at Settings > Billing & Usage > Hero Usage, and only appears when Ask Hero is on for your club. Saving needs the Edit Settings permission. Staff with only View Settings can see it but not save.
  • Allow billed overage needs an active payment method. Add one on the Subscription Billing page.
  • The Monthly spend limit must be at least your included allowance. Hero pauses when this month’s usage reaches it.
  • Turning overage off clears the spend limit, so Hero goes back to stopping at the included allowance.
How it works. Your club has a monthly Hero allowance, shown as Included allowance on Hero Usage. Hero stops when it is used up unless you allow overage.
1

Open Hero Usage

Go to Settings > Billing & Usage > Hero Usage, or click Manage on the Ask Hero usage card on Subscription Billing.
2

Allow billed overage

On the Spend limit card, switch on Allow billed overage. If the switch is disabled, click Billing in the note under it to open Subscription Billing and add a payment method.
3

Enter the monthly spend limit

The Monthly spend limit field appears once overage is on. Enter an amount at least equal to your included allowance.
4

Set the email alert threshold

Under Email alert threshold, enter a whole number from 1 to 100 (the default is 80). It is a percentage of your included allowance, not of your spend limit.
5

Save

Click Save changes (disabled until you change something). You see “Hero spend settings saved.”
If saving is refused. A message names the problem, such as “Enter a monthly spend limit.” or “The alert threshold must be between 1 and 100%.” Fix that field and save again. When Hero pauses. The Usage this month card beside the form shows a bar such as “20.00of20.00 of 25.00 (80%) - Hero pauses at the limit.” The limit resets on the 1st of each month. A limit at or below this month’s usage pauses Hero right away. Staff see “You’ve reached this organization’s monthly Hero limit - an admin can raise it in settings.” Pricing and emails. For how overage is priced and invoiced, and the usage emails, see How is Ask Hero usage billed, and where do I see it?. Related: How is Ask Hero usage billed, and where do I see it? · How is Ask Hero turned on or off for my club? · How do I add, remove, or set a default payment method?