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Must know
  • Families enter codes in the Discount Code box on the checkout details step. Once checkout moves past that step, the box, Apply and Remove are disabled, and the family goes back to change codes.
  • Each item gets one discount. The first code entered keeps an item, and a bigger automatic or multi-session program discount replaces a code.
  • Codes are checked again when the family pays, and a use is counted only once the order is paid.
1

Find the Discount Code box

The checkout page has a Discount Code field (placeholder Enter code) and an Apply button.
2

Type the code and apply

The family types the code (uppercased automatically) and clicks Apply or presses Enter.
3

Read the result

An accepted code pops a “SUMMER10 applied” message, the box clears, and a green label with a Remove button appears. The savings show on a Discount line. A code already on the order shows “SUMMER10 is already applied to this order.”
Codes that don’t fit. An unknown code, a used-up code and a code below its minimum subtotal each show an error message, such as “SUMMER10 isn’t a valid discount code.” The code stays in the box so a typo can be fixed. Any other code stays as a label with Remove: amber when nothing in the cart matches or the order misses a requirement, red when the per-customer limit is used up or a better discount replaced it. Label colors change as the cart changes. Why didn’t a discount code apply at checkout? lists every message. One discount per item. The first code that fits an item keeps it, even if a later code is bigger. To use the bigger code, the family removes the first code, then applies the other. A strictly bigger automatic or multi-session program discount takes over that item, and ties keep the code. If a code loses every item this way, its label turns red: “A better automatic discount replaced SUMMER10.” See which products a discount applies to. Automatic discounts. Families don’t enter these. A green line says why one applied, for example “Family discount - 2 athletes enrolled”. A signed-out shopper may see “Sign in to apply family discounts” with a Sign in link when your club has a family rule that counts active enrollments. See how automatic discounts work. In the totals. Codes and automatic discounts share the Discount line. Multi-session program discounts get a separate Discounts line. Tax is worked out after the discount. A code on a recurring membership or pass adds a blue note with today’s discounted charge and the next billing date (details). Gift card purchases and rate card program tuition are never discounted. When the family pays. The order is priced again, so a code can still be refused and removed with “SUMMER10 can’t be used on this order and was removed.” (or “That discount is no longer available.” when a capped code ran out). The family must review and confirm the new total: a green “Your total went down to 80.00"notice,oranamber"Yourtotalhasbeenupdatedto80.00" notice, or an amber "Your total has been updated to 90.00” notice. Usage limits. A code with a total-use limit holds one use while the family checks out. The use counts only once the order is paid, and it is given back if the order is cancelled. See how to limit how many times a code is used. Related: Why didn’t a discount code apply at checkout? · How do I control which products a discount applies to? · How do I discount recurring memberships or passes? · How do I preview a discount before customers use it?