Must know
- Every change Hero makes, in every area, is a proposal you confirm. It never applies anything on its own — even when it’s working through a step-by-step sequence.
- If there’s no tool for what you want, Hero won’t try to fake it. It tells you and links you to the right dashboard screen to do it yourself.
- Hero is scoped to your current organization. It can’t see or touch another gym’s data.
- What Hero offers depends on your own permissions, so capabilities differ from one staff member to another.
What Hero can do
Hero can look up almost anything in your dashboard and can prepare changes across a wide range of areas, including:- Athletes & enrollment — create or update athletes, enroll or drop, invite guardians, manage waitlists
- Attendance & sessions — mark attendance, start/complete/cancel sessions, manage programs and schedules
- Memberships — grant, pause, or cancel memberships and manage membership groups
- Money — prepare invoices, record payments, cancel invoices, and set up discounts (each confirmed on its own), plus review and update your tax settings — rates, who pays, and which items are taxable
- Communication — draft announcements and email or SMS campaigns
- Evaluations, time clock, incidents, website, store, waivers, facilities, and bookings — and more
What Hero can’t do
- It never acts without your confirmation. There’s no “just do it” — every change is a proposal, including the next step of any sequence.
- It can’t do what it has no tool for. When something is outside its abilities, Hero says so and links you to the screen where you can handle it yourself.
- It stays inside your organization. Hero can’t reach another club’s records.
- It respects your permissions. If your access is limited, Hero simply offers fewer capabilities — the next article explains why.