# Uplifter

## Docs

- [Welcome to Uplifter](https://docs.uplifter.app/index.md): The all-in-one platform for running your gymnastics club — programs, memberships, billing, communications, and your own public website.
- [How do I choose which sports my club offers?](https://docs.uplifter.app/club/get-set-up/choose-sports-offered.md): Select the sports your club offers on the Organization overview to tailor the platform.
- [How do I choose my club's web address?](https://docs.uplifter.app/club/get-set-up/choose-your-web-address.md): Pick the subdomain for your club's public site during signup and understand the formatting rules.
- [What if my club and payment account countries differ?](https://docs.uplifter.app/club/get-set-up/country-payment-account-mismatch.md): Why finalizing payments is blocked when your club country no longer matches your verified payment account country.
- [How do I create my club on Uplifter?](https://docs.uplifter.app/club/get-set-up/create-your-club.md): Walk through the self-service signup wizard to create your account, add your organization, and pick a plan.
- [How do I finalize payments and get paid out?](https://docs.uplifter.app/club/get-set-up/finalize-payments-and-payouts.md): After verification, Uplifter creates your payout account automatically — add a bank account to start receiving payouts.
- [Where do I find my club's settings?](https://docs.uplifter.app/club/get-set-up/find-club-settings.md): Understand the Settings hub for set-once configuration and the command palette for jumping to any setting.
- [How do I finish setup and put my club site live?](https://docs.uplifter.app/club/get-set-up/finish-setup-go-live.md): Work through the first-run go-live checklist to brand your site, set up payments, and publish.
- [How do I get verified to accept payments?](https://docs.uplifter.app/club/get-set-up/get-verified-to-accept-payments.md): Start payment verification, provide your business details on the secure hosted page, and track your status.
- [How do I log in to my club dashboard?](https://docs.uplifter.app/club/get-set-up/log-in-to-dashboard.md): The sign-in options for admins and where login happens.
- [Why does my payout account need attention again?](https://docs.uplifter.app/club/get-set-up/payout-account-needs-attention.md): What happens when a previously verified payment account is re-flagged, and how to recover.
- [What plans and free trial does Uplifter offer?](https://docs.uplifter.app/club/get-set-up/plans-and-free-trial.md): Understand free vs paid plans, the 30-day trial, and when billing starts.
- [How do referrals and referral credit work?](https://docs.uplifter.app/club/get-set-up/referrals-and-credit.md): How your club's referral code captures new signups and earns credit toward your subscription.
- [How do I reset my dashboard password?](https://docs.uplifter.app/club/get-set-up/reset-dashboard-password.md): Request a password reset link and set a new password that meets the policy.
- [How do I switch between clubs I manage?](https://docs.uplifter.app/club/get-set-up/switch-between-clubs.md): Use the organization switcher when you belong to more than one club.
- [How do I update my club's contact info and time zone?](https://docs.uplifter.app/club/get-set-up/update-contact-address-timezone.md): Edit your organization's email, phone, address, and time zone from the Organization overview page.
- [How do I set up an application-based program?](https://docs.uplifter.app/club/programs-classes/application-approval-program.md): Set a program to Application Required enrollment mode and see how it changes the builder.
- [How do I assign coaches and staff to a program?](https://docs.uplifter.app/club/programs-classes/assign-coaches-and-staff.md): Add coaches, set their roles and a primary, and control public visibility.
- [How do I edit several programs at once?](https://docs.uplifter.app/club/programs-classes/bulk-edit-programs.md): Select multiple programs and apply one setting change to all of them in a single guided pass.
- [How do I create a new program?](https://docs.uplifter.app/club/programs-classes/create-a-program.md): Start a program from the Programs page and work through the guided builder.
- [How do I edit, reschedule, or cancel a session?](https://docs.uplifter.app/club/programs-classes/edit-cancel-a-session.md): Override one session with the Edit Session modal, or mark it completed, cancelled, or restored.
- [How do I edit or archive a program?](https://docs.uplifter.app/club/programs-classes/edit-or-archive-a-program.md): Change a program's settings, understand what locks once it's in use, and retire it without deleting.
- [How do I offer full-term, by-class, or drop-in signup?](https://docs.uplifter.app/club/programs-classes/full-byclass-dropin-enrollment.md): Pick the registration style and set up drop-in behavior for a program.
- [How do I give early access with a code?](https://docs.uplifter.app/club/programs-classes/give-early-access-with-a-code.md): Let specific families register before a program's window opens using an access code.
- [How do I hide a program from my marketing site?](https://docs.uplifter.app/club/programs-classes/hide-program-from-marketing-site.md): Unlist a program from your public site while keeping it open for registration by direct link.
- [How do I set member, pass, and multi-session rates?](https://docs.uplifter.app/club/programs-classes/member-pass-bulk-discounts.md): Configure discounted rates for members and pass holders plus quantity-based bulk discounts.
- [How do I organize programs into seasons and categories?](https://docs.uplifter.app/club/programs-classes/organize-seasons-categories.md): Group programs with seasons and categories so they're easy to browse, filter, and roll over.
- [How do I control when registration opens and closes?](https://docs.uplifter.app/club/programs-classes/registration-open-close-window.md): Open registration now or schedule it, set a close date, and understand the automatic transitions.
- [How do I require waivers, medical info, or forms?](https://docs.uplifter.app/club/programs-classes/require-waivers-medical-forms.md): Attach waiver, medical, file-upload, and custom-question requirements to a program.
- [How do I restrict a program by level, gender, or membership?](https://docs.uplifter.app/club/programs-classes/restrict-level-gender-membership.md): Use the level, gender, and membership toggles on the Requirements step.
- [How do I schedule holiday closures?](https://docs.uplifter.app/club/programs-classes/schedule-holiday-closures.md): Create closures that stop sessions being generated on closed days, org-wide or scoped.
- [How do I set age restrictions on a program?](https://docs.uplifter.app/club/programs-classes/set-age-restrictions.md): Restrict registration by an age range or a date-of-birth window.
- [How do I set a program's capacity?](https://docs.uplifter.app/club/programs-classes/set-capacity-and-waitlist.md): Cap enrollment manually or from your spaces, and see what happens when a program fills.
- [How do I set a program's price and billing?](https://docs.uplifter.app/club/programs-classes/set-program-pricing.md): Set a flat, per-session, or recurring price and choose the billing schedule.
- [How do I set a program's weekly schedule?](https://docs.uplifter.app/club/programs-classes/set-program-schedule.md): Choose days, times, and dates on the Schedule step and preview the sessions.
- [How do I view and filter the class calendar?](https://docs.uplifter.app/club/programs-classes/view-and-filter-calendar.md): Browse every session on your dashboard's Home calendar, open a session to edit it, and filter the calendar families see on your marketing site.
- [What is a program, and how are sessions made?](https://docs.uplifter.app/club/programs-classes/what-is-a-program.md): How a program's recurring schedule becomes individual dated sessions in Uplifter.
- [How do I add custom questions to registration forms?](https://docs.uplifter.app/club/registration-enrollment/add-custom-registration-questions.md): Collect extra intake information from athletes during registration with custom questions.
- [How do I manage the athletes enrolled in a program?](https://docs.uplifter.app/club/registration-enrollment/manage-athletes-enrolled-in-a-program.md): Review current enrollments and cancel them from a program's Athletes tab.
- [How do I run an invite-only (Application Required) program?](https://docs.uplifter.app/club/registration-enrollment/review-and-approve-registration-applications.md): What the Application Required enrollment mode does, and how families reach you and land on the roster — by a Contact gym form or a reviewable application, depending on your plan.
- [How do I set up a registration waiting room (queue)?](https://docs.uplifter.app/club/registration-enrollment/set-up-registration-waiting-room-queue.md): Configure a virtual waiting room so a busy registration open stays fair and stable.
- [What do families see in the registration waiting room?](https://docs.uplifter.app/club/registration-enrollment/what-families-see-in-the-waiting-room.md): The family-facing waiting-room experience and how spots keep moving during a busy open.
- [Are waitlist promotion charges refunded if I cancel?](https://docs.uplifter.app/club/waitlists/are-waitlist-promotion-charges-refunded-if-i-cancel.md): Why cancelling a promoted enrollment doesn't reverse the charge on its own, and how to issue the refund.
- [How do I automatically promote people off the waitlist?](https://docs.uplifter.app/club/waitlists/how-do-i-automatically-promote-people-off-the-waitlist.md): Turn on Automatic Promotion so Uplifter fills open spots from the waitlist without you lifting a finger.
- [How do I customize the waitlist opening email?](https://docs.uplifter.app/club/waitlists/how-do-i-customize-the-waitlist-opening-email.md): The waitlist emails Uplifter sends families automatically, and how to preview one or send yourself a test.
- [How do I limit the size of a waitlist?](https://docs.uplifter.app/club/waitlists/how-do-i-limit-the-size-of-a-waitlist.md): Set a Maximum Waitlist Size so only so many families can line up for a full program.
- [How do I manually promote an athlete off the waitlist?](https://docs.uplifter.app/club/waitlists/how-do-i-manually-promote-an-athlete-off-the-waitlist.md): Use the Promote button to move a waitlisted athlete into a program and charge their saved card.
- [How do I promote someone from a session waitlist?](https://docs.uplifter.app/club/waitlists/how-do-i-promote-someone-from-a-session-waitlist.md): Move an athlete off a single-session waitlist and into that session at no charge.
- [How do I see who's on a program's waitlist?](https://docs.uplifter.app/club/waitlists/how-do-i-see-whos-on-a-programs-waitlist.md): View the ordered list of waitlisted athletes on a program's Waitlist tab.
- [How do I turn on a waitlist for a program?](https://docs.uplifter.app/club/waitlists/how-do-i-turn-on-a-waitlist-for-a-program.md): Enable the waitlist for a program from the Waitlist tab in the program's settings.
- [What's the difference between a waitlist and the queue?](https://docs.uplifter.app/club/waitlists/waitlist-vs-registration-queue-difference.md): How a program waitlist differs from the registration waiting room (queue), and when to use each.
- [What do families see when a program is full?](https://docs.uplifter.app/club/waitlists/what-do-families-see-when-a-program-is-full.md): The family-facing join experience when a full program has a waitlist with room.
- [What happens when a promoted athlete's payment fails?](https://docs.uplifter.app/club/waitlists/what-happens-when-a-promoted-athletes-payment-fails.md): The 24-hour payment-pending grace flow when a waitlist promotion charge doesn't clear.
- [What happens when a spot opens in a full program?](https://docs.uplifter.app/club/waitlists/what-happens-when-a-spot-opens-in-a-full-program.md): The automatic promotion sequence that runs when an enrollment is cancelled in a full program.
- [What is a family charged when promoted off a waitlist?](https://docs.uplifter.app/club/waitlists/what-is-a-family-charged-when-promoted-off-a-waitlist.md): The amount charged on promotion — program price for one-time programs, one period plus a subscription for recurring.
- [What is a program waitlist?](https://docs.uplifter.app/club/waitlists/what-is-a-program-waitlist.md): How Uplifter's per-program waitlist lines families up when a class is full and moves them into open spots.
- [How do I add an internal note to an athlete?](https://docs.uplifter.app/club/athletes-families/how-do-i-add-a-staff-note-to-an-athlete.md): Use the staff-only note on an athlete's Overview tab, and how save conflicts are handled.
- [How do I add an athlete to my roster?](https://docs.uplifter.app/club/athletes-families/how-do-i-add-an-athlete.md): Add a new athlete from the Athlete Directory with the Add Athlete dialog.
- [How do I add or invite a guardian?](https://docs.uplifter.app/club/athletes-families/how-do-i-add-or-invite-a-guardian.md): Invite a guardian by email from the Guardians page and understand the invited-to-active lifecycle.
- [How do I assign levels to an athlete?](https://docs.uplifter.app/club/athletes-families/how-do-i-assign-levels-to-an-athlete.md): Set one or more training levels on an athlete from the add or edit form.
- [What happens when I delete an athlete?](https://docs.uplifter.app/club/athletes-families/how-do-i-delete-an-athlete.md): What deleting an athlete permanently removes, and when to set them Inactive instead.
- [How do I edit an athlete's details and photo?](https://docs.uplifter.app/club/athletes-families/how-do-i-edit-an-athlete-profile.md): Update an athlete's name, date of birth, status, levels, guardian, and photo.
- [How do I enroll an athlete in a program?](https://docs.uplifter.app/club/athletes-families/how-do-i-enroll-an-athlete-in-a-program.md): Enroll an athlete from their Programs tab, into a full program or a single drop-in session.
- [How do I pause, cancel, or remove an enrollment?](https://docs.uplifter.app/club/athletes-families/how-do-i-manage-program-enrollments.md): Change an athlete's program enrollment state or remove it from their Programs tab.
- [How do I record medical info and emergency contacts?](https://docs.uplifter.app/club/athletes-families/how-do-i-record-medical-info-and-emergency-contacts.md): How an athlete's medical information and emergency contacts are collected, shared, and viewed.
- [How do I search and filter the athlete directory?](https://docs.uplifter.app/club/athletes-families/how-do-i-search-and-filter-athletes.md): Search, filter, switch views, and page through the Athlete Directory.
- [What are guardian claims and discoverable athletes?](https://docs.uplifter.app/club/athletes-families/what-are-guardian-claims.md): How a second guardian requests to be added to an existing athlete, and the discoverability setting that allows it.
- [What do the athlete statuses mean?](https://docs.uplifter.app/club/athletes-families/what-do-athlete-statuses-mean.md): The four athlete statuses and how they affect the default roster view.
- [What is a guardian and how are they linked to athletes?](https://docs.uplifter.app/club/athletes-families/what-is-a-guardian.md): How guardians link to athletes, primary vs additional guardians, and cross-club families.
- [What is an athlete record?](https://docs.uplifter.app/club/athletes-families/what-is-an-athlete-record.md): How the athlete record works as the central profile for a gymnast across programs, clubs, and families.
- [What's on a guardian's profile?](https://docs.uplifter.app/club/athletes-families/whats-on-a-guardian-profile.md): The guardian detail page: summary stats, linked athletes, billing, account balance, payment methods, and emails.
- [Who can view and manage athletes and families?](https://docs.uplifter.app/club/athletes-families/who-can-manage-athletes-and-families.md): The permissions that control who can manage athletes and guardians, and why guardians aren't in your staff lists.
- [How do I change a member's price, dates, or pause billing?](https://docs.uplifter.app/club/memberships/how-do-i-adjust-a-members-billing.md): Per-member adjustments: override the price, edit coverage dates, or pause and resume billing.
- [How do I cancel a member's membership?](https://docs.uplifter.app/club/memberships/how-do-i-cancel-a-members-membership.md): End one member's membership at their period end, with a coverage-gap check.
- [How do I create a membership?](https://docs.uplifter.app/club/memberships/how-do-i-create-a-membership.md): Start a new membership on a single form and save it as a draft with just a name.
- [How do I edit a membership that has members?](https://docs.uplifter.app/club/memberships/how-do-i-edit-a-membership-with-active-members.md): What you can change once a membership has active holders, and what locks.
- [How do I find overdue or lapsing members?](https://docs.uplifter.app/club/memberships/how-do-i-find-overdue-or-lapsing-members.md): Where overdue and lapsing members surface across the dashboard so you can follow up.
- [How do I manually add a member to a membership?](https://docs.uplifter.app/club/memberships/how-do-i-manually-add-a-member.md): Enroll an athlete into a membership yourself, into the current cycle or comped from the next one.
- [How do I publish or schedule a membership?](https://docs.uplifter.app/club/memberships/how-do-i-publish-a-membership.md): Take a draft membership live now, or schedule it to open on a future date.
- [How do I set a membership's purchase window?](https://docs.uplifter.app/club/memberships/how-do-i-set-a-membership-purchase-window.md): Control when a membership opens for sale and how long buying stays open each cycle.
- [How do I set who can buy a membership?](https://docs.uplifter.app/club/memberships/how-do-i-set-membership-eligibility-restrictions.md): Restrict a membership by age, gender, capacity, level, waiver, or medical info.
- [How do I set membership pricing and billing?](https://docs.uplifter.app/club/memberships/how-do-i-set-membership-pricing-and-billing.md): Set the price and choose whether a membership charges once or renews automatically.
- [What are membership billing cycles?](https://docs.uplifter.app/club/memberships/membership-billing-cycles.md): Billing cycles are periods Uplifter generates automatically from the start date and interval.
- [What is the membership lifecycle (Draft to Completed)?](https://docs.uplifter.app/club/memberships/membership-lifecycle-states.md): The five states a membership moves through and what publishing, deactivating, and archiving do.
- [What happens when a membership payment fails?](https://docs.uplifter.app/club/memberships/what-happens-when-a-membership-payment-fails.md): How a declined renewal is retried, when the membership lapses, and how it recovers.
- [What happens when a recurring membership renews?](https://docs.uplifter.app/club/memberships/what-happens-when-a-membership-renews.md): How monthly and yearly memberships auto-renew: the reminder, the charge, and extended coverage.
- [What is a membership coverage gap?](https://docs.uplifter.app/club/memberships/what-is-a-membership-coverage-gap.md): The daily check that flags athletes whose required membership for a gated program has lapsed.
- [What is a membership in Uplifter?](https://docs.uplifter.app/club/memberships/what-is-a-membership.md): A membership is a reusable product athletes hold as a subscription, sold through your online store.
- [What happens if you buy a pass you already have?](https://docs.uplifter.app/club/passes/buying-a-pass-already-held.md): The re-purchase guard at checkout and how your own expired or used-up pass is refreshed instead of duplicated.
- [How do I edit or delete a pass?](https://docs.uplifter.app/club/passes/edit-or-delete-a-pass.md): Change a pass's details from its manage panel, or delete it — and what deletion affects.
- [How do I create a pass?](https://docs.uplifter.app/club/passes/how-to-create-a-pass.md): Step-by-step for creating a pass, including type, credits, price, and GL code.
- [How do I require a pass to register for a program?](https://docs.uplifter.app/club/passes/require-a-pass-to-register.md): Make a program registrable only by pass holders and see what non-holders get.
- [How do I see who holds a pass and their credits?](https://docs.uplifter.app/club/passes/see-who-holds-a-pass.md): Where to view holders, their status, remaining credits, validity dates, and auto-renew.
- [How do I sell passes on my website?](https://docs.uplifter.app/club/passes/sell-passes-on-your-website.md): The two toggles that make passes purchasable online: per-pass availability and the Passes page.
- [What's the difference between unlimited and credit passes?](https://docs.uplifter.app/club/passes/unlimited-vs-credit-passes.md): Compares the two pass types you pick when creating a pass and how each applies.
- [What happens when a pass holder uses a credit?](https://docs.uplifter.app/club/passes/what-happens-when-a-credit-is-used.md): When a credit is consumed, what one use covers, and how credits reset each cycle.
- [What happens when a pass expires?](https://docs.uplifter.app/club/passes/what-happens-when-a-pass-expires.md): How Uplifter expires non-renewing passes past their end date and rolls renewing ones forward.
- [What happens when a recurring pass renews?](https://docs.uplifter.app/club/passes/what-happens-when-a-pass-renews.md): How monthly and yearly passes auto-renew, the pre-charge reminder, and $0 renewals.
- [What is a pass and which athletes does it cover?](https://docs.uplifter.app/club/passes/what-is-a-pass.md): How passes work in Uplifter and which athletes a single pass covers.
- [What price does a pass holder pay when they register?](https://docs.uplifter.app/club/passes/what-price-pass-holders-pay.md): How Uplifter picks the price a pass holder pays across passes, memberships, and the flat price.
- [How do I create and send an invoice?](https://docs.uplifter.app/club/payments-checkout/create-and-send-an-invoice.md): Build an invoice in the Create Invoice sheet, then save it as a draft or send it to a family.
- [How do I edit or delete a draft invoice?](https://docs.uplifter.app/club/payments-checkout/edit-or-delete-draft-invoice.md): Change an invoice's line items or due date, and delete a draft you no longer need.
- [What do the invoice statuses mean?](https://docs.uplifter.app/club/payments-checkout/invoice-statuses-explained.md): A guide to the Draft, Unpaid, Partially paid, Past due, Overdue, Paid, Refunded, and Cancelled badges on your invoices.
- [How do I pause, resume, or cancel a recurring charge?](https://docs.uplifter.app/club/payments-checkout/pause-resume-cancel-recurring-charge.md): Use the per-charge actions on the Recurring Billing page and know when to reach for each one.
- [Payment vs. transaction: what's the difference?](https://docs.uplifter.app/club/payments-checkout/payment-vs-transaction.md): Why an invoice tracks both a payment (money received) and a transaction (the processing record).
- [How do I resend a receipt to a customer?](https://docs.uplifter.app/club/payments-checkout/resend-a-receipt.md): Resend the payment receipt for a paid invoice, and where families find their own copy.
- [How do I search and export my transaction history?](https://docs.uplifter.app/club/payments-checkout/search-and-export-transactions.md): Find transactions on the Transactions page and export them to CSV for bookkeeping.
- [How do I share an invoice's payment link?](https://docs.uplifter.app/club/payments-checkout/share-invoice-payment-link.md): Copy an invoice's online payment link or resend the invoice email so a family can pay online.
- [What are stored cards, and who manages them?](https://docs.uplifter.app/club/payments-checkout/stored-cards-explained.md): How the cards and bank accounts on file behind families' recurring charges are stored and kept current.
- [What are recurring charges?](https://docs.uplifter.app/club/payments-checkout/what-are-recurring-charges.md): How the Recurring Billing page tracks automatic charges for memberships, passes, and programs.
- [What happens when a recurring charge fails?](https://docs.uplifter.app/club/payments-checkout/what-happens-when-a-recurring-charge-fails.md): How retries, suspension, and recovery work when a family's card is declined.
- [What's the difference between cancelling and refunding?](https://docs.uplifter.app/club/refunds-cancellations/cancel-vs-refund-difference.md): Cancelling returns no money; refunding sends money back — which one you can do depends on the invoice's status.
- [What is the $1,000 daily refund limit?](https://docs.uplifter.app/club/refunds-cancellations/daily-refund-limit.md): A per-club daily cap on processed refunds that resets each UTC day.
- [How do I cancel a line item without giving money back?](https://docs.uplifter.app/club/refunds-cancellations/how-do-i-cancel-a-line-item-without-refunding.md): Use the $0.00 amount in the refund dialog to cancel a paid line without returning money.
- [How do I cancel an unpaid invoice?](https://docs.uplifter.app/club/refunds-cancellations/how-do-i-cancel-an-unpaid-invoice.md): Void a draft or unpaid invoice with the Cancel invoice action when no money has been paid.
- [How do I refund a customer on a paid invoice?](https://docs.uplifter.app/club/refunds-cancellations/how-do-i-refund-a-paid-invoice.md): Issue a full or partial refund by selecting line items on a paid invoice.
- [What happens if a refund fails or the bank reverses it?](https://docs.uplifter.app/club/refunds-cancellations/refund-fails-or-bank-reverses.md): The unhappy paths: a refund that never goes through, and one the bank reverses days later.
- [What happens when a refund is queued for review?](https://docs.uplifter.app/club/refunds-cancellations/refund-queued-for-review.md): Over-cap refunds are parked for internal review before any money moves.
- [What do the tax and service-fee lines on a refund mean?](https://docs.uplifter.app/club/refunds-cancellations/tax-and-service-fee-on-a-refund.md): How to read the refund preview breakdown: selected subtotal, tax, and service fee returned to the customer.
- [What happens after I issue a refund?](https://docs.uplifter.app/club/refunds-cancellations/what-happens-after-i-issue-a-refund.md): The refund lifecycle: the refund is recorded, the customer is emailed, and the money settles — and with Cancel & refund the spot is freed too.
- [What happens to a registration when I refund it?](https://docs.uplifter.app/club/refunds-cancellations/what-happens-to-registration-when-refunded.md): Refunding or cancelling a line ends the linked enrollment or registration and frees the spot.
- [Which purchases can I refund?](https://docs.uplifter.app/club/refunds-cancellations/which-purchases-can-i-refund.md): What's refundable today, what isn't yet, and the per-line and per-invoice caps.
- [Why was a paid drop-in refunded automatically?](https://docs.uplifter.app/club/refunds-cancellations/why-drop-in-refunded-automatically.md): When two families pay for the last drop-in spot at once, the one who loses the race is auto-refunded.
- [Why does a refund cost my club more than the amount refunded?](https://docs.uplifter.app/club/refunds-cancellations/why-refund-costs-club-more.md): Your club absorbs the payment processing fee on refunds, so the true cost is refund plus fee.
- [How do I activate, pause, or reactivate a discount?](https://docs.uplifter.app/club/discounts/activate-pause-reactivate-a-discount.md): Use the Activate and Deactivate controls to publish, pause, and resume a code.
- [How do I control which products a discount applies to?](https://docs.uplifter.app/club/discounts/control-what-a-discount-applies-to.md): Pick scope categories and optionally narrow a discount to specific items.
- [How do I create a discount code?](https://docs.uplifter.app/club/discounts/create-a-discount-code.md): Build a promo code end to end with the two-step discount wizard.
- [How do I delete a discount code?](https://docs.uplifter.app/club/discounts/delete-a-discount-code.md): Delete an unused code, and what to do when a code has already been applied to an order.
- [How do I discount recurring memberships or passes?](https://docs.uplifter.app/club/discounts/discount-recurring-memberships-passes.md): Set how a code on a recurring product applies at checkout and what the customer sees about their next charge.
- [What do the discount statuses mean?](https://docs.uplifter.app/club/discounts/discount-statuses-explained.md): Draft, Scheduled, Active, Expired, and Deactivated explained, with how codes move between them.
- [How do I edit a discount code?](https://docs.uplifter.app/club/discounts/edit-a-discount-code.md): When a discount can be changed, and how to open the edit wizard.
- [How do customers redeem a promo code at checkout?](https://docs.uplifter.app/club/discounts/how-customers-redeem-a-promo-code.md): What families do to enter a discount code at storefront checkout.
- [How do I limit how many times a code can be used?](https://docs.uplifter.app/club/discounts/limit-how-many-times-a-code-is-used.md): Set a global redemption cap and a per-customer limit on a discount code.
- [How do I set a minimum spend or cap the discount?](https://docs.uplifter.app/club/discounts/minimum-spend-and-max-discount-cap.md): Require a minimum purchase for a code and limit the dollars off per line.
- [Percentage vs fixed discounts: what's the difference?](https://docs.uplifter.app/club/discounts/percentage-vs-fixed-discounts.md): How percent-off and fixed-dollar discount values behave, and when to use each.
- [How do I preview a discount before customers use it?](https://docs.uplifter.app/club/discounts/preview-a-discount-before-customers-use-it.md): Use the Cart Preview tester to see exactly how a code behaves on a sample cart.
- [How are promo codes different from automatic discounts?](https://docs.uplifter.app/club/discounts/promo-codes-vs-automatic-family-discounts.md): How code-entry promo discounts differ from automatic sibling and multi-session program discounts.
- [How do I set up a discount that applies automatically?](https://docs.uplifter.app/club/discounts/set-up-an-automatic-discount.md): Build a codeless discount that applies itself at checkout, and use conditions to decide who qualifies.
- [How do I set when a discount code is valid?](https://docs.uplifter.app/club/discounts/set-when-a-discount-is-valid.md): Use the Valid from and Valid to dates to control a code's active window.
- [How do I track a code's usage and total savings?](https://docs.uplifter.app/club/discounts/track-code-usage-and-savings.md): Read the usage, savings, and redemption history on a discount's detail page.
- [Why didn't a discount code apply at checkout?](https://docs.uplifter.app/club/discounts/why-a-code-did-not-apply.md): The reasons a promo code is rejected or shows no match at checkout.
- [How do I use the Analytics dashboard?](https://docs.uplifter.app/club/money-payouts-accounting/analytics-dashboard.md): A tour of the six Analytics tabs and how they differ from the exportable Reports suite.
- [How do I assign a GL code to a program or product?](https://docs.uplifter.app/club/money-payouts-accounting/assign-gl-code-to-programs-products.md): Tag programs, events, memberships, passes, and products so each sale is coded for accounting.
- [How do I connect QuickBooks or Xero and sync?](https://docs.uplifter.app/club/money-payouts-accounting/connect-quickbooks-xero.md): Connect your accounting software, map your accounts, and start syncing your financial data.
- [What does my Financial Overview dashboard show?](https://docs.uplifter.app/club/money-payouts-accounting/financial-overview-dashboard.md): A tour of the cards, charts, and payout summary on the Financial Overview page.
- [Which reports show revenue, tax, and receivables?](https://docs.uplifter.app/club/money-payouts-accounting/financial-reports-revenue-tax-receivables.md): A map of the financial report types and the question each one answers.
- [What are GL codes and my chart of accounts?](https://docs.uplifter.app/club/money-payouts-accounting/gl-codes-chart-of-accounts.md): How your seeded chart of accounts, GL code types, and the Ledgers page work.
- [How do payouts to my bank work?](https://docs.uplifter.app/club/money-payouts-accounting/how-payouts-work.md): How collected funds are swept to your bank, and what the gross, fees, and net figures mean.
- [How do I choose payment methods and add a service fee?](https://docs.uplifter.app/club/money-payouts-accounting/payment-methods-and-service-fees.md): Turn card and bank-transfer acceptance on or off and add an optional service-fee surcharge.
- [How do I change my payout schedule or pay out now?](https://docs.uplifter.app/club/money-payouts-accounting/payout-schedule-and-manual-payouts.md): Set how often funds sweep to your bank, trigger a manual payout, and export payout history.
- [How do I run, filter, and export business reports?](https://docs.uplifter.app/club/money-payouts-accounting/run-and-export-reports.md): Pick a report, filter it, sort and page the results, and download a CSV or print a sheet.
- [How do I set up sales tax at checkout?](https://docs.uplifter.app/club/money-payouts-accounting/set-up-sales-tax.md): Turn on sales tax, set the rate, choose who pays it, and add a GST/HST number for Canadian clubs.
- [What syncs to QuickBooks or Xero, and when?](https://docs.uplifter.app/club/money-payouts-accounting/what-syncs-to-quickbooks-xero.md): Which records flow to your accounting software, why it's one-way, and when new data appears.
- [Who pays payment processing fees on my sales?](https://docs.uplifter.app/club/money-payouts-accounting/who-pays-processing-fees.md): How processing fees are calculated, why your club absorbs them, and how refunds can cost a fee too.
- [What happens when I change a rate card after athletes are enrolled?](https://docs.uplifter.app/club/rate-cards/changing-a-rate-card-after-athletes-enroll.md): Which rate-card edits stay open once athletes enrol, which are locked, and when a change takes effect.
- [How do I create a rate card and set up its tiers?](https://docs.uplifter.app/club/rate-cards/create-a-rate-card-and-set-up-tiers.md): Name a new rate card, build its tier rows, and save the change that re-prices enrolled athletes.
- [How does rate-card billing charge families?](https://docs.uplifter.app/club/rate-cards/how-rate-card-billing-charges-families.md): One charge per athlete, split into per-class invoice lines, billed in advance on your monthly billing day.
- [How do I price a program from a rate card?](https://docs.uplifter.app/club/rate-cards/price-a-program-from-a-rate-card.md): Assign a named rate card to a monthly recurring program, and what that changes on the rest of the billing form.
- [How do I refund rate-card tuition?](https://docs.uplifter.app/club/rate-cards/refund-rate-card-tuition.md): Refund tuition without ending an enrollment, enter the amount in minutes, and choose where the money goes.
- [What is a rate card, and when would my club use one?](https://docs.uplifter.app/club/rate-cards/what-is-a-rate-card.md): How rate-card pricing works: named tiers of weekly class minutes mapped to one monthly tuition per athlete.
- [Why does my program show "Rate Card: [name]" instead of a price?](https://docs.uplifter.app/club/rate-cards/why-a-program-shows-rate-card-instead-of-a-price.md): Rate-card programs store no fixed price, so club surfaces show the card's name where a dollar amount would go.
- [How do I chat one-on-one with a family?](https://docs.uplifter.app/club/communications/how-do-i-chat-one-on-one-with-a-family.md): Start a private conversation with a guardian from the Chat area.
- [How do I create a notification rule?](https://docs.uplifter.app/club/communications/how-do-i-create-a-notification-rule.md): Build a custom automated message with the Add Notification Rule wizard.
- [How do I create and send an email campaign?](https://docs.uplifter.app/club/communications/how-do-i-create-and-send-an-email-campaign.md): Use the three-step New Campaign wizard to pick an audience, compose, and send or schedule email.
- [How do I create and send an SMS campaign?](https://docs.uplifter.app/club/communications/how-do-i-create-and-send-an-sms-campaign.md): Compose a text campaign, preview recipients and message, and send now or schedule it.
- [How do I personalize messages with merge fields?](https://docs.uplifter.app/club/communications/how-do-i-personalize-messages-with-merge-fields.md): Insert placeholders like athlete name and amount due so every message is personalized.
- [How do I post an announcement?](https://docs.uplifter.app/club/communications/how-do-i-post-an-announcement.md): Compose an announcement, choose its audience and priority, and publish it to the notification bell.
- [How do I read email campaign analytics?](https://docs.uplifter.app/club/communications/how-do-i-read-email-campaign-analytics.md): Understand the delivery, open, click, and revenue metrics on a sent campaign's detail view.
- [How do I test a rule and check what was sent?](https://docs.uplifter.app/club/communications/how-do-i-test-a-notification-and-check-what-was-sent.md): Send yourself a test of a notification rule and read the logs to confirm delivery.
- [What are email campaigns?](https://docs.uplifter.app/club/communications/what-are-email-campaigns.md): Bulk, branded email to your community — and how marketing email differs from transactional notices.
- [What are notification rules and reminders?](https://docs.uplifter.app/club/communications/what-are-notification-rules-and-reminders.md): How Uplifter's automated-message engine pairs an event trigger with an email, text, or announcement.
- [What are SMS campaigns?](https://docs.uplifter.app/club/communications/what-are-sms-campaigns.md): Bulk text messaging to your community — plan-gated, consent-dependent, and audience-aware.
- [What are the chat channels, and what are their limits?](https://docs.uplifter.app/club/communications/what-are-the-chat-channels-and-their-limits.md): The difference between Web Only, Web & SMS, and Web & Email chat — and what chat can't do.
- [What counts toward my email and SMS usage?](https://docs.uplifter.app/club/communications/what-counts-toward-my-email-and-sms-usage.md): Included allowances, overage rates, unlimited plans, and where to watch your email and SMS usage.
- [What happens when a family unsubscribes or an email bounces?](https://docs.uplifter.app/club/communications/what-happens-when-a-family-unsubscribes-or-an-email-bounces.md): How unsubscribes, hard bounces, and spam complaints affect future email to that person.
- [What is SMS consent and how do opt-outs work?](https://docs.uplifter.app/club/communications/what-is-sms-consent-and-how-do-opt-outs-work.md): The opt-in that makes a family textable, how STOP and START flip it, and why some contacts can't be reached.
- [How do I add sizes or colors with product variants?](https://docs.uplifter.app/club/website-store/add-product-variants.md): Turn on Product Type to give a product options like Size or Color, each with its own price, image, and inventory.
- [How do I add products to my store?](https://docs.uplifter.app/club/website-store/add-products-to-store.md): Create and edit products with a name, SKU, category, price, image, and GL code from Store → Products.
- [How do I choose which pages appear on my website?](https://docs.uplifter.app/club/website-store/choose-which-pages-show.md): Turn public pages like Programs, Calendar, Team, and Store on or off from the Page Visibility screen.
- [How do I customize my home page hero and info boxes?](https://docs.uplifter.app/club/website-store/customize-home-page-hero-info-boxes.md): Set your home page banner image, headline, badges, and up to three information boxes in Website Builder.
- [How do I manage and fulfill store orders?](https://docs.uplifter.app/club/website-store/manage-and-fulfill-orders.md): Browse orders with status, source, and search filters, and move each order between Pending, Fulfilled, and Cancelled.
- [How do I offer product pickup at a facility?](https://docs.uplifter.app/club/website-store/offer-product-pickup-at-facility.md): Set a product's fulfillment type to pickup and assign the facility buyers collect it from.
- [How do I publish my website and take it live?](https://docs.uplifter.app/club/website-store/publish-your-website.md): Use Go Live and Unpublish in Website Builder to control whether visitors can see your public site.
- [How do I sell in person with the POS terminal?](https://docs.uplifter.app/club/website-store/sell-in-person-with-pos.md): Ring up a walk-in sale at the Point of Sale terminal, taking cash or card.
- [How do I sell products on my website?](https://docs.uplifter.app/club/website-store/sell-products-online-storefront.md): How the public storefront lists your active products and takes payment through the site checkout.
- [How do I set my brand colors, logo, and favicon?](https://docs.uplifter.app/club/website-store/set-brand-colors-logo-favicon.md): Set your primary and secondary colors plus logo and favicon in the Branding section of Website Builder.
- [How do I change my club's website address?](https://docs.uplifter.app/club/website-store/set-your-website-address-subdomain.md): View and change your free Uplifter subdomain in Website Builder, with a live availability check.
- [How do I show my coaches on the Team page?](https://docs.uplifter.app/club/website-store/show-coaches-on-team-page.md): Build the Team Highlights directory — photos, titles, bios, order, and a certifications badge toggle.
- [How do I track and restock inventory?](https://docs.uplifter.app/club/website-store/track-and-restock-inventory.md): Set max and current stock on products or variants, restock, and read the low-stock and sold-out labels.
- [How do I use my own custom domain?](https://docs.uplifter.app/club/website-store/use-your-own-custom-domain.md): Point your own domain (like www.mygym.com) at your Uplifter site with a CNAME record.
- [What is the online store and POS?](https://docs.uplifter.app/club/website-store/what-is-store-and-pos.md): One product catalog powers both your public storefront and your in-person POS terminal, and every sale creates an order and an invoice.
- [Why can't I take my website live yet?](https://docs.uplifter.app/club/website-store/why-cant-i-take-my-site-live.md): The Go Live button stays disabled until your payment processing is verified and finalized — here's what to finish.
- [How do I create and design a gift card to sell?](https://docs.uplifter.app/club/gift-cards/create-a-gift-card.md): Every field in the New gift card dialog — name, image, pricing, restrictions, and the Transferable / Available online / Active switches.
- [What happens when I delete a gift card design that has already been issued?](https://docs.uplifter.app/club/gift-cards/delete-an-issued-gift-card.md): Delete removes an unused design outright, but a design with any issued card is deactivated and kept for history — plus the softer alternatives.
- [What are gift cards in Uplifter, and what can a family spend one on?](https://docs.uplifter.app/club/gift-cards/gift-cards-overview.md): The two shapes of gift-card credit, the four statuses a card can show, and the rules staff need to answer family questions.
- [How do I issue a gift card directly to a family?](https://docs.uplifter.app/club/gift-cards/issue-a-gift-card-to-a-family.md): Issue a card from a guardian's Gift Cards tab — pick a design, set the amount and recipient, and record how the giver paid.
- [How do I lock a gift card, resend its claim email, or fix the recipient?](https://docs.uplifter.app/club/gift-cards/lock-resend-or-change-recipient.md): The lifecycle actions on a card's detail panel — Lock, Unlock, Resend, and Fix recipient — and what each one does to the claim link.
- [How do I see gift-card balances and reconcile my outstanding liability?](https://docs.uplifter.app/club/gift-cards/reconcile-gift-card-balances.md): Read the Financials > Gift Cards page — stat tiles, filters, CSV export, per-card activity — and tie the numbers back to invoices and refunds.
- [How do I sell gift cards on my website and at the point of sale?](https://docs.uplifter.app/club/gift-cards/sell-gift-cards-online-and-at-the-pos.md): The two customer-paid channels — your public Gift Cards page and the POS register's Gift Cards tab — and when the recipient's email goes out.
- [How do I turn on gift cards and add them to my website?](https://docs.uplifter.app/club/gift-cards/turn-on-gift-cards.md): The three switches that make gift cards visible — the plan feature, the website page, and at least one card available online.
- [How do I review and approve booking reservations?](https://docs.uplifter.app/club/events-competitions/approve-booking-reservations.md): Turn on the approval workflow and approve or reject reservations from the booking detail page.
- [How do I assign staff to an event?](https://docs.uplifter.app/club/events-competitions/assign-staff-to-an-event.md): Add staff to an event, set each person's role, and handle certification blocks.
- [How do I control who can register for a competition?](https://docs.uplifter.app/club/events-competitions/control-competition-registration-eligibility.md): Set eligibility restrictions plus the registration window and early-access code that gate sign-ups.
- [How do I create a bookable space or lesson?](https://docs.uplifter.app/club/events-competitions/create-a-bookable-space-or-lesson.md): Set up a bookable resource — a space or staff time — with price, availability, capacity, and eligibility.
- [How do I create a competition?](https://docs.uplifter.app/club/events-competitions/create-a-competition.md): Walk through the competition builder — type, venue, dates, categories, results, pricing, and publishing.
- [How do I create an event?](https://docs.uplifter.app/club/events-competitions/create-an-event.md): Build a one-off event with the event builder — type, schedule, location, and requirements.
- [What happens when an athlete outside my club registers?](https://docs.uplifter.app/club/events-competitions/external-athlete-competition-registration.md): How non-member athletes register for a competition and land on your roster after payment.
- [How do booking slots and capacity work?](https://docs.uplifter.app/club/events-competitions/how-booking-slots-and-capacity-work.md): How free slots are computed from availability minus reservations, and how capacity fills a slot.
- [How are bookings priced and paid for?](https://docs.uplifter.app/club/events-competitions/how-bookings-are-priced-and-paid.md): How a booking's price is calculated and charged, when reservations are created, and why bookings skip discounts.
- [How do I review a competition's roster?](https://docs.uplifter.app/club/events-competitions/manage-competition-roster.md): See who's registered and check each athlete's live compliance snapshot from the competition's Athletes tab.
- [How do I price a competition?](https://docs.uplifter.app/club/events-competitions/price-a-competition.md): The five competition pricing modes and how to assign a GL code for revenue tracking.
- [How do I publish a competition to my website?](https://docs.uplifter.app/club/events-competitions/publish-a-competition-to-your-website.md): Make a competition public with Live status and set the competitions page heading and copy.
- [How do I record competition results?](https://docs.uplifter.app/club/events-competitions/record-competition-results.md): Record a result for each athlete per event from the Results page, in the right unit for the result type.
- [How do I register and check in event attendees?](https://docs.uplifter.app/club/events-competitions/register-and-check-in-event-attendees.md): Add athletes to an event and track who showed up using the attendee list and status badges.
- [What are seed marks and how do I review them?](https://docs.uplifter.app/club/events-competitions/review-competition-seed-marks.md): Seed-mark submission modes and how to approve or reject them from the Results page.
- [How do I set up competition categories and events?](https://docs.uplifter.app/club/events-competitions/set-up-competition-categories.md): Build the events athletes enter — catalog events by age category, or your own custom templates.
- [What is a competition in Uplifter?](https://docs.uplifter.app/club/events-competitions/what-is-a-competition.md): How a competition is structured — events, categories, entries, seed marks, and results.
- [How do I track coach certifications?](https://docs.uplifter.app/club/staff-operations/coach-certifications.md): Define certifications, grant or revoke them per staff member, and gate program assignment.
- [How do I deactivate or remove a staff member?](https://docs.uplifter.app/club/staff-operations/deactivate-or-remove-staff.md): Deactivate, reactivate, or permanently remove a staff member, and send a password reset.
- [How do I track equipment and inspections?](https://docs.uplifter.app/club/staff-operations/equipment-and-inspections.md): Register equipment on a facility, assign it to a space, and track condition and inspections.
- [How do I create evaluation templates?](https://docs.uplifter.app/club/staff-operations/evaluation-templates.md): Build reusable evaluation templates from a skill list and a completion rule.
- [How do I file an incident report?](https://docs.uplifter.app/club/staff-operations/file-an-incident-report.md): Create an incident report with category, severity, involved athletes, and program or facility context.
- [How do I invite a staff member?](https://docs.uplifter.app/club/staff-operations/invite-a-staff-member.md): Send a staff invitation from the Staff page and set their role and permissions.
- [How do I manage and resolve an incident?](https://docs.uplifter.app/club/staff-operations/manage-and-resolve-incidents.md): Move an incident through its status lifecycle, add resolution notes, and read the audit log.
- [How do I configure pay periods, overtime, and rounding?](https://docs.uplifter.app/club/staff-operations/pay-periods-and-overtime.md): Set the pay period, overtime thresholds, time rounding, auto clock-out, and reminders.
- [How do I set staff weekly availability?](https://docs.uplifter.app/club/staff-operations/recurring-shift-schedules.md): Record each staff member's standard weekly availability to plan recurring coverage.
- [How do I review and approve timesheets?](https://docs.uplifter.app/club/staff-operations/review-and-approve-timesheets.md): Work timesheets through submit, approve, and reopen, and understand the pay snapshot.
- [How do I schedule a staff shift?](https://docs.uplifter.app/club/staff-operations/schedule-a-staff-shift.md): Create and edit one-off staff shifts with a member, shift type, date, time, and location.
- [How do I set up a facility?](https://docs.uplifter.app/club/staff-operations/set-up-a-facility.md): Create and edit a facility, assign staff to it, add notes, and read its activity feed.
- [How do I set up skills, levels, and disciplines?](https://docs.uplifter.app/club/staff-operations/skills-levels-and-disciplines.md): Build your training taxonomy: disciplines, ordered levels, and skills with per-skill scoring.
- [How do I add spaces and set operating hours?](https://docs.uplifter.app/club/staff-operations/spaces-and-operating-hours.md): Add rooms and zones inside a facility, set facility hours, and set per-space availability.
- [How do staff clock in and out?](https://docs.uplifter.app/club/staff-operations/staff-clock-in-and-out.md): Use the Time Clock and header widget to clock in and out, take breaks, and switch work type.
- [What happens after I send a staff invitation?](https://docs.uplifter.app/club/staff-operations/staff-invitation-lifecycle.md): How staff invitations expire, how acceptance works, and how to undo a mistaken invite.
- [How do I set staff roles and permissions?](https://docs.uplifter.app/club/staff-operations/staff-roles-and-permissions.md): Understand the five staff roles and build a custom permission set from the granular catalog.
- [How do I set up work types and pay rates?](https://docs.uplifter.app/club/staff-operations/work-types-and-pay-rates.md): Define paid and unpaid work types and set each employee's hourly pay rate.
- [How do I ask Hero questions about my club's data?](https://docs.uplifter.app/club/ask-hero/ask-hero-about-your-data.md): Ask Hero looks up your athletes, programs, schedule, invoices, and more with real lookups, then answers in plain language and links the records so you can open them.
- [Why does Hero offer fewer capabilities to some staff members?](https://docs.uplifter.app/club/ask-hero/hero-per-user-permissions.md): Hero is scoped to each user's permissions — every lookup and change is gated on the same permission as the matching dashboard screen, so narrower access means fewer capabilities.
- [How is Ask Hero usage billed, and where do I see it?](https://docs.uplifter.app/club/ask-hero/hero-usage-and-billing.md): Ask Hero usage is metered — see your spend, included allowance, remaining, and projected month-end at Settings > Billing & Usage > Hero Usage, with a low-balance banner and admin alerts.
- [What happens when Hero prepares a change (nothing changes until you confirm)?](https://docs.uplifter.app/club/ask-hero/how-hero-proposals-work.md): When you ask Hero to make a change it prepares a confirmation card — nothing is created, sent, or deleted until you click Confirm, with extra care for money actions.
- [How do I import data into my club using Hero?](https://docs.uplifter.app/club/ask-hero/import-data-with-hero.md): Upload a spreadsheet, CSV, or PDF and Hero inspects it, maps the columns, can clean it up, and stages the result — but imports nothing until you confirm the import card.
- [How do I start a new chat or return to a past one?](https://docs.uplifter.app/club/ask-hero/manage-hero-conversations.md): Use the New chat button and Recent chats menu in the Hero panel header — your active chat follows you across dashboard pages, past chats stay saved in Recent chats, and each person's chats are private.
- [How do I set a spend limit or allow Hero to bill overage?](https://docs.uplifter.app/club/ask-hero/set-hero-spend-limit-overage.md): Use the Spend limit card at Settings > Billing > Hero Usage to turn on billed overage, set the monthly cap Hero pauses at, and choose the email alert threshold.
- [How is Ask Hero turned on or off for my organization?](https://docs.uplifter.app/club/ask-hero/turn-ask-hero-on-off.md): Ask Hero is enabled per organization by Uplifter rather than as a self-serve plan feature, because it carries metered AI billing that shouldn't be switched on without your consent.
- [How do I upload a file for Hero to read or analyze?](https://docs.uplifter.app/club/ask-hero/upload-files-for-analysis.md): Attach a file with the paperclip or by dropping it on the panel — Hero can read it to answer questions, or run code in a secure sandbox for exact counts, sums, and transforms.
- [What can Hero do, and what can't it do?](https://docs.uplifter.app/club/ask-hero/what-hero-can-and-cannot-do.md): Hero can look up your data and prepare changes across most of the dashboard — but every change waits for your confirmation, and it's confined to your organization and your permissions.
- [What is Ask Hero and where do I find it?](https://docs.uplifter.app/club/ask-hero/what-is-ask-hero.md): Ask Hero is the in-dashboard AI assistant — open it from its floating bubble, with Cmd/Ctrl+J, or as a bottom sheet on mobile.
- [How do I cancel a scheduled plan change?](https://docs.uplifter.app/club/your-subscription/how-do-i-cancel-a-scheduled-plan-change.md): Undo a pending downgrade or cycle-down before it takes effect and stay on your current plan.
- [How do I cancel my subscription?](https://docs.uplifter.app/club/your-subscription/how-do-i-cancel-my-subscription.md): Cancel your plan through the two-step Cancel Plan flow and what it does to your club right away.
- [How do I downgrade or move to a cheaper plan?](https://docs.uplifter.app/club/your-subscription/how-do-i-downgrade-my-plan.md): Schedule a move to a lower or lateral plan (or Free) that takes effect at your renewal date.
- [How do I add, remove, or set a default payment method?](https://docs.uplifter.app/club/your-subscription/how-do-i-manage-my-payment-methods.md): Manage the cards, digital wallets, and bank accounts Uplifter charges for your subscription from the Payment Methods card.
- [How do I reactivate my club after deactivation?](https://docs.uplifter.app/club/your-subscription/how-do-i-reactivate-my-club.md): The two ways to bring a deactivated club back online — self-cancelled versus non-payment.
- [How do I switch between monthly and yearly billing?](https://docs.uplifter.app/club/your-subscription/how-do-i-switch-monthly-yearly-billing.md): Change your Billing Cycle in the Change Plan dialog; the switch takes effect at your renewal date.
- [How do I upgrade to a higher plan?](https://docs.uplifter.app/club/your-subscription/how-do-i-upgrade-my-plan.md): Move to a higher tier from the Change Plan dialog and understand the immediate charge.
- [How do I view my subscription billing history?](https://docs.uplifter.app/club/your-subscription/how-do-i-view-my-billing-history.md): Read the Billing History card listing your platform subscription invoices and their statuses.
- [What is my billing anniversary and renewal date?](https://docs.uplifter.app/club/your-subscription/understanding-your-billing-anniversary.md): How your club's own anniversary date drives when your subscription renews and is charged.
- [What happens when my club is deactivated for non-payment?](https://docs.uplifter.app/club/your-subscription/what-happens-when-my-club-is-deactivated.md): What goes offline once the grace period expires and your club is deactivated, and that it's reversible.
- [What happens when my free trial ends?](https://docs.uplifter.app/club/your-subscription/what-happens-when-my-free-trial-ends.md): How your 30-day trial converts to a paid subscription and when the first charge happens.
- [What happens when my subscription payment fails?](https://docs.uplifter.app/club/your-subscription/what-happens-when-my-payment-fails.md): The 30-day grace period, past-due status, and reminder emails that follow a failed charge.
- [What is my Uplifter subscription and where do I manage it?](https://docs.uplifter.app/club/your-subscription/what-is-my-uplifter-subscription.md): Where your club's plan, usage, payment cards, and billing history live, and who can change them.
- [How do I add an athlete who isn't on the roster?](https://docs.uplifter.app/coaches/coach-your-day/add-athlete-not-on-roster.md): Pull a missing or walk-in athlete onto a session's roster with the Add athlete dialog.
- [What do the attendance statuses mean?](https://docs.uplifter.app/coaches/coach-your-day/attendance-statuses-meaning.md): Defines Present, Late, Absent, Excused, and not marked, and which ones count as attended.
- [How do I browse and search my classes?](https://docs.uplifter.app/coaches/coach-your-day/browse-search-my-classes.md): Use the Programs tab to search sessions and filter by scope, period, location, and season.
- [What happens if I forget to end a class?](https://docs.uplifter.app/coaches/coach-your-day/class-left-running-auto-complete.md): A class left running is marked Completed automatically about an hour after it was due to end.
- [Why do I see an organization picker?](https://docs.uplifter.app/coaches/coach-your-day/coach-portal-organization-picker.md): The coach portal follows your active club, and offers a picker when that club gives you no coaching access.
- [How do several coaches run the same class together?](https://docs.uplifter.app/coaches/coach-your-day/coaches-share-a-live-class.md): Attendance, scores, session state, and coach presence sync live across every coach on the class.
- [How do I find today's classes on my dashboard?](https://docs.uplifter.app/coaches/coach-your-day/find-todays-classes-dashboard.md): The coach Dashboard shows your next class, the rest of today, and the week ahead at a glance.
- [What do the class status labels mean?](https://docs.uplifter.app/coaches/coach-your-day/session-status-labels.md): Explains the In session, Completed, Not started, and Cancelled pills on class cards.
- [How do I start and end a class?](https://docs.uplifter.app/coaches/coach-your-day/start-and-end-a-class.md): Start a class from the roster to begin evaluating, and restart a completed one if you need to.
- [How do I take attendance for a class?](https://docs.uplifter.app/coaches/coach-your-day/take-attendance-for-a-class.md): Mark each athlete present, late, absent, or excused from the in-session roster.
- [What is the coach portal?](https://docs.uplifter.app/coaches/coach-your-day/what-is-the-coach-portal.md): A tablet-first app for coaches to run their day — find classes, take attendance, and manage rosters.
- [Which classes show up as mine?](https://docs.uplifter.app/coaches/coach-your-day/which-classes-are-mine.md): My programs and My classes are the sessions you're assigned to as staff — here's how that's decided.
- [What happens when an athlete earns a badge?](https://docs.uplifter.app/coaches/coach-athletes-evaluations/athlete-earns-achievement.md): How achievement badges are awarded automatically from qualifying evaluations.
- [What's on an athlete's profile in the coach portal?](https://docs.uplifter.app/coaches/coach-athletes-evaluations/athlete-profile-coach.md): A tour of the coach athlete profile: details, programs, guardians, attendance, waivers, and evaluations.
- [How do I check an athlete's medical info and allergies?](https://docs.uplifter.app/coaches/coach-athletes-evaluations/check-athlete-medical-allergies.md): Read the medical card on an athlete's coach profile, including its red alert styling.
- [How do I create a custom evaluation outside of class?](https://docs.uplifter.app/coaches/coach-athletes-evaluations/create-custom-evaluation.md): Build an off-session evaluation from the Evaluations hub: pick skills and athletes, score, and save.
- [What is the Evaluations hub?](https://docs.uplifter.app/coaches/coach-athletes-evaluations/evaluations-hub-batches.md): The coach Evaluations landing page: recent batches, the Needs evaluation section, and New evaluation.
- [How do I find an athlete in the coach portal?](https://docs.uplifter.app/coaches/coach-athletes-evaluations/find-athlete-coach-portal.md): Search and browse the coach Athletes list, switching between My athletes and All athletes.
- [What do the marks and overall score mean?](https://docs.uplifter.app/coaches/coach-athletes-evaluations/marks-and-overall-score.md): The four overall marks a coach can give and the 0–10 overall score on an evaluation.
- [What happens when a class shows Needs evaluation?](https://docs.uplifter.app/coaches/coach-athletes-evaluations/needs-evaluation-reopen.md): Why a finished class with unscored athletes flags for evaluation, and how to reopen it.
- [How do I score athletes during a class?](https://docs.uplifter.app/coaches/coach-athletes-evaluations/score-athletes-during-class.md): Record an evaluation in-session: open the score grid, score each skill, and submit.
- [What do the scoring types mean?](https://docs.uplifter.app/coaches/coach-athletes-evaluations/scoring-types-explained.md): The three per-skill scoring types coaches record and how each counts as passed.
- [How does scoring build an athlete's skill mastery?](https://docs.uplifter.app/coaches/coach-athletes-evaluations/skill-mastery-from-scoring.md): How submitted evaluations roll into each athlete's all-time skill progress and mastery.
- [How do I fix or update a recorded evaluation?](https://docs.uplifter.app/coaches/coach-athletes-evaluations/view-edit-recorded-evaluation.md): Open a recorded evaluation batch and edit marks, per-skill scores, and notes.
- [Can I send photos or files in a chat message?](https://docs.uplifter.app/coaches/coach-messaging/coach-chat-attachments-and-limits.md): Chat is text only — no attachments — plus what to know about message length limits.
- [Why can't I pick a family for an SMS or email chat?](https://docs.uplifter.app/coaches/coach-messaging/coach-chat-cannot-pick-family-sms-email.md): The contact-info requirements that make some families unselectable on the SMS or Email channels.
- [What do the Web Only, Web & SMS, and Web & Email channels mean?](https://docs.uplifter.app/coaches/coach-messaging/coach-chat-channels-explained.md): How each of the three chat channels reaches a family — in the portal, by text, or by email.
- [How do I close, reopen, or archive a chat?](https://docs.uplifter.app/coaches/coach-messaging/coach-chat-close-reopen-archive.md): Use the thread's overflow menu to close, reopen, archive, or unarchive a conversation.
- [How can I tell if my message was delivered?](https://docs.uplifter.app/coaches/coach-messaging/coach-chat-delivery-status.md): Read the delivery indicators on the messages you send — delivered, failed, and still sending.
- [Why can't I text a family who opted out of SMS?](https://docs.uplifter.app/coaches/coach-messaging/coach-chat-family-opted-out-of-sms.md): What the Opted Out badge means and how to keep reaching a family who stopped texts.
- [What happens when a family replies to me?](https://docs.uplifter.app/coaches/coach-messaging/coach-chat-family-replies.md): How a family's reply lands in your thread, bumps the unread badge, and marks read when you open it.
- [What is the chat inbox in the coach portal?](https://docs.uplifter.app/coaches/coach-messaging/coach-chat-inbox-overview.md): How the two-pane chat inbox works so you can message families from the coach portal.
- [How do I message a guardian from an athlete's profile?](https://docs.uplifter.app/coaches/coach-messaging/coach-chat-message-from-athlete-profile.md): Use the Message guardian shortcut on an athlete's profile to jump straight into a chat with their parent.
- [How do I start a chat with a family?](https://docs.uplifter.app/coaches/coach-messaging/coach-chat-start-conversation.md): Use the New Conversation dialog to pick a channel, choose a guardian, and send the first message.
- [How do I switch a chat to a different channel?](https://docs.uplifter.app/coaches/coach-messaging/coach-chat-switch-channel.md): Change how an existing conversation is delivered using the channel switcher in the thread header.
- [Why doesn't a family get notified of a Web Only message?](https://docs.uplifter.app/coaches/coach-messaging/coach-chat-web-only-no-notification.md): Web Only messages post silently in the family's portal with no text, email, or push alert.
- [Which families can I message from the coach portal?](https://docs.uplifter.app/coaches/coach-messaging/coach-chat-who-can-i-message.md): Who shows up as a possible recipient when you start a chat from the coach portal.
- [Why can't I see the time clock?](https://docs.uplifter.app/coaches/coach-timesheet/cant-see-time-clock.md): The two reasons the Time Clock is missing from your portal — and how to get it back.
- [How do I check my hours for today?](https://docs.uplifter.app/coaches/coach-timesheet/check-my-hours-today.md): Read the Today card on the Time Clock page to see your paid time and each segment.
- [How do I clock in for a shift?](https://docs.uplifter.app/coaches/coach-timesheet/clock-in-for-a-shift.md): Start a shift from the coach portal's Time Clock page by choosing a work type.
- [How do I clock in from the header clock?](https://docs.uplifter.app/coaches/coach-timesheet/clock-in-from-header-clock.md): Use the always-visible clock button in the portal header to check your status and clock in or out.
- [How do I end my shift?](https://docs.uplifter.app/coaches/coach-timesheet/end-my-shift.md): Clock out with End Shift, whether you're working or on a break.
- [What happens if I forget to clock out?](https://docs.uplifter.app/coaches/coach-timesheet/forgot-to-clock-out.md): The automatic clock-out that closes a shift left open too long, and why that time may need correcting.
- [What is overtime and gross pay on my timesheet?](https://docs.uplifter.app/coaches/coach-timesheet/overtime-and-gross-pay.md): The Regular, Overtime, Hourly Rate, and Gross Pay figures on your timesheet, and how overtime is worked out.
- [What happens when my shift hits its time limit?](https://docs.uplifter.app/coaches/coach-timesheet/shift-time-limit-reached.md): The countdown warning and automatic end when your work type has a maximum duration.
- [How do I submit my timesheet for approval?](https://docs.uplifter.app/coaches/coach-timesheet/submit-timesheet-for-approval.md): Review your entries with View details, then submit the timesheet to a manager.
- [How do I switch my work type during a shift?](https://docs.uplifter.app/coaches/coach-timesheet/switch-work-type-during-shift.md): Change your active work type mid-shift, including the short grace window for fixing a wrong pick.
- [How do I take a break?](https://docs.uplifter.app/coaches/coach-timesheet/take-a-break.md): Start and end a break while clocked in, and choose a paid or unpaid break type.
- [What do the timesheet statuses mean?](https://docs.uplifter.app/coaches/coach-timesheet/timesheet-statuses.md): The statuses a timesheet moves through — Open, Submitted, Approved, and Reopened — and what each lets you do.
- [How do I view my pay-period totals?](https://docs.uplifter.app/coaches/coach-timesheet/view-pay-period-totals.md): Read the Pay period card for your total, regular, and overtime hours, and move between periods.
- [What is a work type?](https://docs.uplifter.app/coaches/coach-timesheet/what-is-a-work-type.md): Work types are the categories you clock into — paid or unpaid, work or break.
- [How do I add emergency contacts for my athlete?](https://docs.uplifter.app/families/families-getting-started/add-emergency-contacts.md): Add and edit the emergency contacts a club can reach if something happens during class.
- [How do I add my athlete's medical information?](https://docs.uplifter.app/families/families-getting-started/add-medical-information.md): Record allergies, conditions, medications, dietary needs, and insurance on the Medical information page.
- [How do I add my child as an athlete?](https://docs.uplifter.app/families/families-getting-started/add-my-child-as-an-athlete.md): Add a child to your account with their name, date of birth, and gender — no club needed yet.
- [How do I create a family account?](https://docs.uplifter.app/families/families-getting-started/create-a-family-account.md): Sign up on your club's website in three steps: enter your email, verify the code, then complete your profile.
- [Where can I find the waivers I've signed?](https://docs.uplifter.app/families/families-getting-started/find-signed-waivers.md): Review completed waivers for each athlete on the Signed waivers page, grouped by club.
- [How do I get added to an athlete already at the club?](https://docs.uplifter.app/families/families-getting-started/get-added-to-an-existing-athlete.md): Get added as a co-guardian of a child another family member already set up, so you can help manage them.
- [How do I invite a co-guardian for my athlete?](https://docs.uplifter.app/families/families-getting-started/invite-a-co-guardian.md): Email an invitation for another parent or caregiver to join your athlete as a co-guardian.
- [How do I log in to my account?](https://docs.uplifter.app/families/families-getting-started/log-in-to-my-account.md): The ways to sign in to your family account: password, a one-time emailed code or magic link, or Google.
- [How do I manage co-guardians and what they can see?](https://docs.uplifter.app/families/families-getting-started/manage-co-guardians-and-sharing.md): Set a new primary guardian, remove a guardian, and control what co-guardians can view.
- [How do I register myself as an adult athlete?](https://docs.uplifter.app/families/families-getting-started/register-myself-as-an-adult-athlete.md): Use the 'This athlete is me' option to add yourself as an adult athlete on your own account.
- [How do I reset a forgotten password?](https://docs.uplifter.app/families/families-getting-started/reset-a-forgotten-password.md): Request a password-reset link and choose a new password when you can't remember yours.
- [What happens when someone asks to be my athlete's guardian?](https://docs.uplifter.app/families/families-getting-started/review-guardian-requests-for-my-athlete.md): Approve or deny requests from other people to be added as a guardian of your athlete.
- [How do I sign a waiver for my athlete?](https://docs.uplifter.app/families/families-getting-started/sign-a-waiver.md): Sign a club's waiver with a drawn signature during registration, or later from the athlete's registration page.
- [How do I update my contact info and text alerts?](https://docs.uplifter.app/families/families-getting-started/update-contact-info-and-text-alerts.md): Edit your name, photo, and phone in Account Settings, and verify your phone to receive text alerts.
- [What is a guardian, and who is the primary guardian?](https://docs.uplifter.app/families/families-getting-started/what-is-a-guardian.md): How guardian roles work for an athlete — the single primary guardian versus co-guardians.
- [What is the Uplifter parent portal?](https://docs.uplifter.app/families/families-getting-started/what-is-the-parent-portal.md): An orientation to the parent portal — one login for all your athletes across every Uplifter club.
- [Why do I need to enter an emailed code to log in?](https://docs.uplifter.app/families/families-getting-started/why-am-i-asked-for-an-emailed-code.md): The extra email-code step you hit when logging in with a password after a long time away.
- [How do I find and browse programs?](https://docs.uplifter.app/families/families-registering/find-and-browse-programs.md): Open your club's Programs page, narrow the list with filters, and read each program card at a glance.
- [What's the difference between full and drop-in registration?](https://docs.uplifter.app/families/families-registering/full-program-vs-drop-in-registration.md): How enrolling in the full program compares to dropping in for a single session.
- [What information do I need to complete registration?](https://docs.uplifter.app/families/families-registering/information-needed-to-register.md): The extra steps some programs add — waivers, medical info, custom questions, and file uploads.
- [How do I join a waitlist for a full program?](https://docs.uplifter.app/families/families-registering/join-a-program-waitlist.md): Join a per-program waitlist when a program is full, including the saved-card requirement for paid programs.
- [How do I join an invite-only program?](https://docs.uplifter.app/families/families-registering/join-an-invite-only-program.md): What the Invite Only badge means, and how to send the club an interest request or application when a program isn't open for public sign-up.
- [What will I be charged today when I register for a class priced by the hour?](https://docs.uplifter.app/families/families-registering/rate-card-tuition-at-checkout.md): How the rate-card block in your Order Summary works, and the three things that can happen to your monthly tuition.
- [How do I register my athlete for a program?](https://docs.uplifter.app/families/families-registering/register-athlete-for-a-program.md): The step-by-step sign-up flow, from picking an athlete to reaching checkout.
- [How do I register for a single drop-in session?](https://docs.uplifter.app/families/families-registering/register-for-a-drop-in-session.md): Choose the drop-in option, or go straight to sessions on a By Class program, then pick one or more sessions.
- [What is the registration queue (waiting room)?](https://docs.uplifter.app/families/families-registering/registration-queue-waiting-room.md): The waiting room that manages a rush when a popular program opens, and your timed spot once admitted.
- [What do the registration statuses mean?](https://docs.uplifter.app/families/families-registering/registration-status-meanings.md): A plain-language guide to every status on your Registrations list.
- [When does registration open, and what's an access code?](https://docs.uplifter.app/families/families-registering/registration-windows-and-access-codes.md): How open and close dates show on program cards, and how an early-access code lets you register early.
- [How do I view and track my athletes' registrations?](https://docs.uplifter.app/families/families-registering/view-and-track-registrations.md): Use the Registrations page to see every program, drop-in, and competition, and filter or search the list.
- [What do I do if my waitlist payment failed?](https://docs.uplifter.app/families/families-registering/waitlist-payment-failed.md): Resolve a spot that opened but couldn't be charged — add a card, retry, and beat the deadline.
- [What happens when a waitlist spot opens up?](https://docs.uplifter.app/families/families-registering/waitlist-spot-opens-what-happens.md): How automatic promotion works — your card is charged, your athlete is enrolled, and what happens if the card declines.
- [Why can't I register my athlete for a program?](https://docs.uplifter.app/families/families-registering/why-cant-i-register-eligibility.md): The eligibility checks that can block a sign-up, and the message you'll see for each.
- [How do I add a membership for more than one athlete?](https://docs.uplifter.app/families/families-memberships-passes/buy-membership-multiple-athletes.md): Buy the same membership for several children in one cart.
- [How does a pass lower what I pay for programs?](https://docs.uplifter.app/families/families-memberships-passes/how-pass-lowers-program-price.md): Best-price-wins tiered pricing, and how a pass discounts registrations at checkout.
- [How do I buy a membership?](https://docs.uplifter.app/families/families-memberships-passes/how-to-buy-a-membership.md): Sign in, pick a membership, assign it to an athlete, and add it to your cart.
- [How do I buy a pass?](https://docs.uplifter.app/families/families-memberships-passes/how-to-buy-a-pass.md): Add a pass to your cart and check out from your gym's Passes page.
- [How do I cancel a membership?](https://docs.uplifter.app/families/families-memberships-passes/how-to-cancel-a-membership.md): End a recurring membership yourself from the family portal, and when you can't.
- [Start now or start next cycle: which do I pick?](https://docs.uplifter.app/families/families-memberships-passes/membership-coverage-start-now-vs-next.md): How the coverage choice on a membership card changes what you pay today.
- [What happens if my membership payment fails?](https://docs.uplifter.app/families/families-memberships-passes/membership-payment-failed.md): The overdue alert, updating your card, the retry cycle, and what happens if a membership lapses.
- [When does my membership renew and what am I charged?](https://docs.uplifter.app/families/families-memberships-passes/membership-renewal-and-charges.md): How recurring memberships auto-renew, when they bill, and the reminder you get first.
- [What are pass credits and what happens when they run out?](https://docs.uplifter.app/families/families-memberships-passes/pass-credits-explained.md): How a Credits pass spends uses per registration and resets each cycle.
- [When does my pass renew or expire?](https://docs.uplifter.app/families/families-memberships-passes/pass-renewal-and-expiry.md): How auto-renewing passes bill and reset, and how a non-renewing pass keeps working or runs out.
- [Why does a program require a pass or membership?](https://docs.uplifter.app/families/families-memberships-passes/program-requires-pass-or-membership.md): What the Pass Required / Membership Required badge means and how to satisfy it.
- [How do I check my athletes' memberships and payments?](https://docs.uplifter.app/families/families-memberships-passes/view-membership-status.md): See every membership grouped by athlete, with status, renewal date, and payment health.
- [How do I see my passes and remaining credits?](https://docs.uplifter.app/families/families-memberships-passes/view-passes-and-credits.md): Where to view held passes, remaining credits, and expiry in your portal.
- [What is a membership?](https://docs.uplifter.app/families/families-memberships-passes/what-is-a-membership.md): A membership is a time-bound access product you buy for one athlete.
- [What is a pass and who does it cover?](https://docs.uplifter.app/families/families-memberships-passes/what-is-a-pass.md): A pass is a guardian-held entitlement that lowers program prices for your whole family.
- [How do I buy a gift card and send it to someone?](https://docs.uplifter.app/families/families-payments-billing/buy-a-gift-card.md): Pick a card on your club's website, set the amount and recipient, and check out — plus how to resend or fix a claim email afterwards.
- [How do I change or remove my default payment method?](https://docs.uplifter.app/families/families-payments-billing/change-or-remove-default-payment-method.md): Set which saved card is your primary and remove ones you no longer use.
- [How do I claim a gift card that was sent to me?](https://docs.uplifter.app/families/families-payments-billing/claim-a-gift-card.md): Open the claim link in your gift email — what happens signed in, signed out, and when a link is no longer active.
- [How do I get a receipt for my payment?](https://docs.uplifter.app/families/families-payments-billing/get-a-receipt-for-my-payment.md): The confirmation page and receipt email you get after checkout, including the bank-transfer wait.
- [How do refunds work and what can be refunded?](https://docs.uplifter.app/families/families-payments-billing/how-refunds-work-and-what-can-be-refunded.md): How the gym issues refunds, which items are eligible, and how fees and tax are handled.
- [How do I pay an order that's due or overdue?](https://docs.uplifter.app/families/families-payments-billing/pay-an-order-that-is-due-or-overdue.md): Use the Pay this order form on an order's detail page with a saved or new card.
- [How do I pay with a gift card at checkout, and what can I spend it on?](https://docs.uplifter.app/families/families-payments-billing/pay-with-a-gift-card.md): Apply one or more gift cards at a club's checkout, read the greyed-out reasons, and check a balance, refund, or transfer in your portal.
- [How do I save a card or payment method?](https://docs.uplifter.app/families/families-payments-billing/save-a-card-or-payment-method.md): Add a card, digital wallet, or bank account on your Billing page so it's ready at checkout.
- [How do I save contacts and addresses for faster checkout?](https://docs.uplifter.app/families/families-payments-billing/save-contacts-and-addresses-for-faster-checkout.md): Save billing contacts and addresses on your Billing page so checkout pre-fills them.
- [How is my monthly tuition calculated, and what is the Upcoming Payments section?](https://docs.uplifter.app/families/families-payments-billing/upcoming-payments-hourly-tuition.md): Read the Upcoming Payments row on your billing page: weekly training, next charge date, and the monthly amount.
- [What are automatic (recurring) payments?](https://docs.uplifter.app/families/families-payments-billing/what-are-automatic-recurring-payments.md): How memberships, passes, and recurring enrollments are billed automatically to your saved card.
- [What do the order statuses mean?](https://docs.uplifter.app/families/families-payments-billing/what-do-the-order-statuses-mean.md): A plain-language guide to every order status badge and how to read an order's detail.
- [What does 'Refund reversed' mean?](https://docs.uplifter.app/families/families-payments-billing/what-does-refund-reversed-mean.md): Why a refund can be reversed with bank transfers, and what to do about it.
- [What happens if a class fills up right after I pay?](https://docs.uplifter.app/families/families-payments-billing/what-happens-if-a-class-fills-up-after-i-pay.md): The automatic refund and waitlist path when a drop-in loses its spot in the moment after payment.
- [What happens if my payment is declined at checkout?](https://docs.uplifter.app/families/families-payments-billing/what-happens-if-my-payment-is-declined-at-checkout.md): A declined checkout payment means the order didn't go through and your spot isn't held.
- [What happens when an automatic payment fails?](https://docs.uplifter.app/families/families-payments-billing/what-happens-when-an-automatic-payment-fails.md): The retry attempts, the emails you'll get, and the pause that follows repeated failure.
- [What is my credit balance?](https://docs.uplifter.app/families/families-payments-billing/what-is-my-credit-balance.md): The Credit Balance section on your Billing Details page — what account credit is and where it comes from.
- [When will my automatic payments be charged?](https://docs.uplifter.app/families/families-payments-billing/when-will-automatic-payments-be-charged.md): The billing schedule for recurring items and the reminder you usually get before a charge.
- [Where can I see all my orders and charges?](https://docs.uplifter.app/families/families-payments-billing/where-can-i-see-all-my-orders-and-charges.md): The Orders page brings every charge across your athletes, gyms, and purchases into one place.
- [Where does my refund go and how long does it take?](https://docs.uplifter.app/families/families-payments-billing/where-does-my-refund-go-and-how-long.md): The destination and timeline of a refund, and the emails you get as it settles.
- [Will I be charged again after I cancel a membership?](https://docs.uplifter.app/families/families-payments-billing/will-i-be-charged-after-i-cancel-a-membership.md): What happens to automatic charges once a membership is set to cancel, and what your Billing page shows.
- [What are achievements and how does my athlete earn them?](https://docs.uplifter.app/families/families-following/achievements-and-badges.md): What the achievement badges in the Progress section mean and how they're earned.
- [How do I add and verify my phone number?](https://docs.uplifter.app/families/families-following/add-and-verify-phone-number.md): Add a phone number in Account Settings and verify it with a texted code so it can receive club texts.
- [How is the attendance rate and streak calculated?](https://docs.uplifter.app/families/families-following/attendance-rate-and-streak-explained.md): What the attendance percentage, streak, and calendar colors actually mean.
- [How do I check my athlete's attendance history?](https://docs.uplifter.app/families/families-following/check-attendance-history.md): Read the attendance overview and drill into a single program's class-by-class timeline.
- [How do I follow my athlete's skill progress?](https://docs.uplifter.app/families/families-following/follow-skill-progress.md): Read the Skill progress page: overall percentage, progress by discipline, and skills by status.
- [What happens when the club closes for a holiday?](https://docs.uplifter.app/families/families-following/holiday-closures-and-schedule.md): Why classes disappear from the schedule on closure days and when you get a closure email.
- [How do I message my club or coach?](https://docs.uplifter.app/families/families-following/message-your-club-or-coach.md): Read and reply to message threads with your club and coaches from the Chat page.
- [What notifications and emails will I receive?](https://docs.uplifter.app/families/families-following/notifications-and-emails-you-receive.md): The automatic messages families can get and what controls whether they reach you.
- [How do I switch between my athletes?](https://docs.uplifter.app/families/families-following/switch-between-athletes.md): Use the athlete selector to focus each progress page on one child at a time.
- [How do I turn text message notifications on or off?](https://docs.uplifter.app/families/families-following/turn-sms-notifications-on-off.md): Opt in to or out of club text messages in Account Settings, and what happens when you reply STOP.
- [How do I view my athlete's class schedule?](https://docs.uplifter.app/families/families-following/view-athlete-schedule.md): See upcoming practices, drop-ins, and competitions and switch between month, week, and list views.
- [How do I view my athlete's evaluation results?](https://docs.uplifter.app/families/families-following/view-evaluation-results.md): Read the Evaluations page: Upcoming and Completed tabs, per-skill ratings, and the overall result.
- [API Reference](https://docs.uplifter.app/api-reference/index.md): Uplifter API reference documentation