| Payment Failed: “The payment link expired before the customer paid. Try again to create a new one.” | The QR code expired unpaid. | Tap Try Again for a new QR code. |
| ”Having trouble checking the payment status. Still retrying.” under the QR code | The status check is struggling, not the payment. | Leave the screen open. It keeps checking. |
| Payment Failed with no Try Again: “The customer’s card was charged but the sale could not be completed.” | The payment went through, but the sale didn’t. | Refund the payment from the payment link, then start a new sale. |
| Payment Failed with no Try Again: “This sale has expired. Refund the payment from the payment link and start a new sale.” | The customer paid after the 30-minute hold ended. | Refund from the payment link, then start a new sale. |
| Payment Failed: “Payment declined”, “Payment cancelled” or “Payment error” | The terminal charge didn’t go through. The sale was cancelled and restocked. | Tap Try Again, then Charge $[amount], or tap Back to POS. |
| Payment Failed: “This terminal is busy with another transaction. Pick a different terminal or wait.” | That terminal is already running another charge. | Tap Try Again, then pick another terminal or wait. |
| ”Waiting for the customer…” with Cancel | The terminal is waiting for a tap, insert or swipe. | Tap Cancel to stop. If nobody pays, it ends with Payment Failed: “Payment timeout”. |
| On Payment Successful!: “[number] tickets couldn’t be seated” | An event ticket type sold out at the register. | If it says a refund “was issued automatically”, you’re done. Otherwise, refund those tickets from the payment link. |
