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Must know
  • Available on plans that include Store — if you don’t see it, ask your Uplifter contact.
  • Online orders start as Pending; POS orders start as Fulfilled.
  • You can mark an order Fulfilled, Cancel Order, or Reopen Order back to Pending.
  • Cancelling an order does not return its items to inventory.
Every store sale — online or POS — creates an order under Dashboard → Store → Orders. This is where you hand off merchandise and keep track of what’s outstanding.

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Finding orders

The list shows each order’s reference, date, customer, source, fulfillment, payment, and status. Filter by Status (All Statuses, Pending, Fulfilled, Cancelled), by Source (POS or Online), or type in the Search by customer or reference box. Expand a row to see its line items and, for pickup orders, the pickup location.

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Advancing an order

1

Open the order's Actions menu

Click the menu on the order’s row.
2

Fulfill a Pending order

Choose Mark Fulfilled once the customer has their items. Uplifter records who fulfilled it and when.
3

Cancel or reopen

From a Pending order, choose Cancel Order if it won’t be completed. From a Fulfilled or Cancelled order, choose Reopen Order to send it back to Pending.
Cancelling here only changes the order’s status — it does not restock inventory or refund the buyer. To return money, refund the underlying paid invoice through your Financials. Related: What is the online store and POS? · How do I offer product pickup at a facility? · Refund a paid invoice