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Must know
  • A cancelled charge’s menu offers Set Active. It needs the Edit Financials permission.
  • You choose what to charge for the cycle in progress: collect the existing invoice, the rest of the cycle, the full cycle, a different amount, or nothing for now.
  • If a billing date has already passed, you also choose whether to bill that cycle on the next daily run (8:00 AM Eastern) or start with the next one.
  • Some cancelled memberships must be sold again instead. The dialog sends you to the membership.
Not cancelled yet? An enrollment or membership only set to end at period end is still billing. Use Keep enrolled or Keep membership on its menu instead (pausing and cancelling).
1

Open Set Active

On Financials > Recurring Billing, filter Status to Cancelled, open the row’s ⋯ menu (also on the charge’s own page) and choose Set Active. A Completed charge whose program is running again offers it too.If more than one charge on the row can be restarted, this opens Restart recurring billing instead: it restarts those charges together, asks only about a passed billing date, and charges nothing now. For the cycle in progress on one charge, open the charge’s page and use Set Active on that charge’s card menu under Source.
2

Decide the cycle in progress

Set charge active? names the cycle’s dates. Nothing is preselected. Prorated and full amounts are before tax and fees.
3

Answer the passed billing date, if asked

If the next cycle’s billing date has passed, choose Bill the passed cycle tonight (it is charged on the next daily run, at 8:00 AM Eastern) or Skip it and start with the [dates] cycle (recorded as skipped). If that cycle already has an invoice, there’s no choice: it stays owed and the next daily run (8:00 AM Eastern) collects it.
4

Choose how to take payment

If charging now, pick one under Take payment with: a saved card or bank account, Account credit (if the family has a balance), or Cash.
5

Confirm

Check the summary (amount, payment method, next charge date), then click Set active.
What else it does. A cancelled enrollment is re-enrolled (click Enrol over capacity if the program is full). A restarted membership collects nothing since the family already paid for this period. An expired pass returns once you pay with account credit or cash and nothing else is owed. A refused payment still restarts billing, with the invoice on the family’s balance. When it can’t restart. The dialog says why: the program is no longer active, the membership is no longer offered, or its period has ended (use Go to the [membership name] membership to sell it again). With no payer on file, or a cycle already paid, you restart without charging. Related: How do I pause, resume, or cancel a recurring charge? · What are recurring charges? · How do I take a payment on an invoice?