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Must know
  • Available on plans that include Incident Reporting, and filing requires the Create Incidents permission — only Admin has it by default.
  • Filing sends one internal email to staff who can view incidents; no one outside your staff sees it.
  • Coaches can file too — from a class roster or an athlete’s profile in the coach portal — but only if you’ve granted their role the Create Incidents permission, which isn’t part of the Coach role by default.
Log injuries, illnesses, behavior issues, facility problems, and near misses in one place, with the athletes and context attached.
1

Start a report

Go to Athletes → Incidents and click Report Incident.
2

Describe what happened

Enter a Title, pick a Category — Injury / Medical, Illness, Behavior / Conduct, Facility / Equipment, Near Miss, or Other — and a Severity of Minor, Moderate, Severe, or Critical. Set When did it occur? (separate from when you’re filing), write a Description, and optionally type a free-text Location.
3

Add athletes and context

Optionally choose one or more Involved athletes, and link a Program and Facility. Submit to create the report and open its detail page.
After filing, work the report through its lifecycle — see Manage and resolve an incident. Related: Manage and resolve an incident