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Must know
  • Card refunds have a daily limit per club.
  • It applies only to refunds sent back to the Original payment method. Record cash refund, Record E-transfer refund and Account credit are never capped or queued.
  • A card refund that would go over the limit is queued for review by Uplifter, and nothing is cancelled until it is decided.
  • While a refund is in review, new card refunds within the limit are refused (one that would pass the limit is queued too), but the other refund destinations still work.
What counts. Card refunds through the payment processor, pending or complete. Failed, rejected and reversed refunds do not count. A queued refund counts only once approved, on the day of approval. The gift card part of a refund and refunds recorded on imported invoices as paid outside Uplifter are not counted. When you go over. A card refund that would pass the limit is queued, not rejected. You see Refund queued for internal review with the refund amount, the limit and how much your club already refunded today. Nothing is cancelled and no money moves. Any membership or pass access you chose to end stays active. Uplifter reviews it. The family is emailed either way. Questions go to support@uplifterinc.com. While a refund is in review. The invoice shows REFUND IN REVIEW and In review with the amount on each held line, and those lines cannot be picked again. A new card refund that fits within the limit is refused with “A previous refund is still pending review. Please try again once it is confirmed.” One that would pass the limit is queued as well. Refused, not queued. These card refunds are refused:
  • The club balance cannot cover it. You see Insufficient balance with Available and Required amounts, and Top Up & Continue for Financials admins. This check runs before the limit.
  • The limit cannot be checked. You see “Refund processing is temporarily unavailable while we verify the daily refund limit. Please try again in a few minutes.”
  • The invoice was imported from your previous system. Record refund with Original payment method says the limit is reached (or a review is pending) and suggests another destination.
  • A bulk session credit refund would pass the limit.
Refund another way. Over the limit, or a refund in review? In Refund to, choose Record cash refund, or Record E-transfer refund or Account credit when they are offered. Cancellations with a $0 refund also still go through. Related: What happens when a refund is queued for review? · Where can a refund go: card, cash, e-transfer or account credit? · Why is my refund blocked for insufficient balance? · What happens after I issue a refund?