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Must know
  • A refund back to the card carries a processing fee (your plan’s rate on the amount returned). The fee on the original payment is not returned either.
  • Refunds recorded as cash or e-transfer, or given as account credit, carry no processing fee.
  • The fee shows afterwards as Refund processing fees on the invoice’s Organization payout card, not in the refund dialog.
  • Card refunds need enough balance to cover them. If one is blocked, see the insufficient balance article.
Why it costs more. The card processor does not return the fee on the original payment. It also charges a new fee on the refund itself, so a full card refund leaves your club out both fees. The math. The refund fee is your plan’s processing rate times the amount returned to the card, including any tax and service fee returned. For example, at a rate of 3.5%, refunding 100.00addsa100.00 adds a 3.50 fee. The family gets 100.00andtherefundcostsyourclub100.00 and the refund costs your club 103.50, on top of the original payment’s fee. Your plan’s rate may differ, and the payout card shows the rate it uses. When there is no fee. The fee applies only to money going back through the card processor. Record cash refund (handled outside the platform), Record E-transfer refund and Account credit (added to the family’s balance) avoid it. So does any part that returns to a gift card or restores account credit the family used to pay. See Where can a refund go?. When the fee is taken. It leaves your balance once the card processor accepts the refund. If the refund is not confirmed yet, the fee waits until it is. Where to see it. On the invoice, the Organization payout card lists Total charged, Refunded, Refund processing fees, Payout processing fee and Net (after refunds). Refund processing fees appears only when a card refund carried a fee. If the net is negative, a note says the club is out the fees on both the original charge and the refund. The card is hidden on cancelled invoices and payment-plan orders. The balance check. Only card refunds are checked, and only the part going back to the card. Available is your balance minus refunds in progress. If a refund is blocked, see Why is my refund blocked for insufficient balance?. Related: Why is my refund blocked for insufficient balance? · Where can a refund go: card, cash, e-transfer or account credit? · What do the tax and service-fee lines on a refund mean? · Who pays payment processing fees on my sales?