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Must know
  • Your club absorbs the processing fee on a refund. Your true cost is refund amount + fee (roughly 3.5%, based on your plan’s rate).
  • When the refund goes through, that fee is pulled from your balance account back to Uplifter.
  • A balance pre-check blocks the refund if your balance can’t cover the refund amount.
When a customer originally paid, your club paid a processing fee on that transaction. When you refund them, the original fee isn’t returned to you — and the refund itself is processed too. The result: a refund costs your club a little more than the amount handed back. The math. If you refund 100andyourrateis3.5100 and your rate is 3.5%, the refund dialog shows the **100** going back to the customer. Your club’s true cost, though, is about **103.50∗∗—the103.50** — the 100 returned plus the ~$3.50 fee you don’t get back. That fee isn’t shown in the refund dialog itself; it appears afterward as a Refund processing fees line in the invoice’s payout summary, where the fee is pulled from your balance back to Uplifter. The balance check. Before submitting, we confirm your balance can cover the refund amount. If it can’t, the refund is blocked and the dialog tells you the Available balance versus what’s Required — once your balance covers that amount, you can try again. This fee is the club’s cost — separate from the tax and any service fee that get returned to the customer as part of the refund total. Related: Which purchases can I refund? · What do the tax and service-fee lines mean? · What happens after I issue a refund? · Who pays processing fees?