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Must know
  • Your subscription only. These are the payment methods Uplifter charges for your club’s subscription, not your families’ saved cards.
  • What you can add. Depending on what’s available, you can add a card, a digital wallet (Apple Pay or Google Pay) or a bank account (ACH in the US, pre-authorized debit in Canada).
  • Charge order. On your regular subscription charges, any Uplifter account credit is used first. Then your default method is charged, then your other methods oldest first. Expired cards are skipped.
  • Removing your default. Your oldest remaining method becomes the new default. Club admins are emailed when a method is added, removed or made the default.
Where to find it. Go to Settings > Billing & Usage > Subscription Billing. The page is titled Billing & Plans, and the Payment Methods card is below the usage cards. Anyone who can open it can set a default or remove a method. Adding one needs a staff account.
1

Add a method

Click Add Payment Method and pick from the options the form shows. A card or wallet shows Payment method added successfully!. A bank account shows Bank account submitted - verifying with your bank…. Your bank may ask for a 3-D Secure check in the form or on its own page. If a method is declined, you see Failed to add payment method with the reason, and the form stays open so you can try another.
2

Set the default

Click the star on another method. You see Default payment method updated and billing switches to it. The current default has a filled amber star and a Default badge, and its star cannot be clicked.
3

Remove a method

Click the trash icon, then Remove on the Remove payment method? dialog. For your default, the dialog warns that removing it may affect your subscription. You can remove your last method, but then nothing is left to charge. If removal fails, you see Failed to remove payment method.
Your first method. With no methods on file, the card reads No payment methods on file and Add a payment method to ensure uninterrupted service. The first method you add becomes your default automatically. If a new method is slow to appear. The list refreshes for about 30 seconds after you add a method. If it is missing, click the Refresh icon at the top of the card. It shows Payment methods synced or Payment methods up to date. If you refresh too often, you see Too many sync requests. Try again in a moment. How a charge picks a method. On a regular subscription charge, account credit is applied first. If it covers the whole invoice, the invoice is marked paid and no method is charged. Otherwise Uplifter tries your default, then your others oldest first, skipping expired ones. If none is left, the failed-payment process starts. The first charge when you start a paid plan or switch between monthly and yearly billing does not use account credit. Expiry warnings. Each card shows Exp. MM/YY. Expiring soon appears when a card expires this month or next. Card expired appears from the first day of the month after the expiry month. Each week, if every method on file is expiring soon or expired (and at least one is expiring soon), club admins get an email. During a failed payment. Adding a method can retry your unpaid invoices automatically, oldest first. The banner at the top of the dashboard also has Retry Payment. Related: What happens when my subscription payment fails? · How do I view my subscription billing history? · What is my Uplifter subscription and where do I manage it?