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Must know
  • SMS Messaging is off by default and turned on by your plan. Without it, SMS Campaigns is hidden from the sidebar.
  • Only people who gave SMS consent and have not replied STOP are texted. Deactivated accounts and invalid or duplicate numbers are dropped too.
  • Usage counts one message per recipient, however many segments a long text uses.
  • With an included allowance and no overage rate, a campaign bigger than what is left is refused with “SMS limit reached”. With an overage rate, the extra texts go out and are billed as overage.
SMS campaigns let you text a group of families at once, such as a closure or a reminder. Open Communication > SMS Campaigns to see each campaign’s Status, Recipients, Delivered and Failed counts. New Campaign starts the wizard, which the how-to covers. Where it is available. Without SMS Messaging, the page shows “SMS Messaging Not Available” and asks you to contact support. Viewing campaigns needs the View Communication permission. Creating and sending needs Send Communication. Combine audiences. Send To is a multi-select. Pick several and anyone in more than one gets the text once. To copy your team, tick Also copy all staff or use Or copy specific staff…. Copied staff still need their own SMS consent. Who is left out. The Audience step shows “N recipients will receive this text” and notes that guardians who have not consented are excluded. The count also leaves out deactivated or removed accounts, people without a valid phone number, repeat numbers, and guardians whose access to their athlete was revoked (guardians you hand-pick are not checked for that). Email also skips deactivated accounts and addresses that bounced or reported spam, but a text count is usually smaller because consent is required. See What is SMS consent and how do opt-outs work?. Writing and sending. The wizard has three steps: Audience, Compose and Send. A message can be up to 1,600 characters, and Compose shows characters and segments as you type. On Send, pick Send to N recipients, Schedule for Later (your club’s timezone, in the future) or Save as Draft. Recipients are checked again at send time, so consent changes after drafting are respected. Managing campaigns. Open a campaign for its details. Send Now and Delete appear only on drafts, Duplicate is always there, and scheduled campaigns let you edit the send time. The Recipients tab shows the 100 most recent. Where texts come from. Texts go out from a shared Uplifter toll-free number, not a number dedicated to your club, and families’ replies reach your club. Related: How do I create and send an SMS campaign? · What is SMS consent and how do opt-outs work? · What counts toward my email and SMS usage? · How do I create and send an email campaign?