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Must know
  • Enter $0.00 on a line to cancel it without returning any money.
  • Cancelling a line ends that session’s registration. A store product is restocked only if the order hasn’t been fulfilled yet — once it has shipped, cancelling the line does not restock it and you adjust inventory by hand. Either way, the whole enrollment or order only closes once no other active items remain on it.
  • When the total you enter is zero, the first button switches to Review cancellation; the final confirm button still reads Confirm & Refund $0.00, but no money changes hands.
Sometimes you want to remove a paid line — freeing that spot — without sending money back (for example, the family agreed to forfeit the payment). The same dialog handles this: just leave the amount at zero.
1

Open the refund dialog

On a paid invoice, click Issue refund in the header.
2

Set the amount to $0.00

Keep the dialog on Cancel & refund (the default) — the other option, Refund only, ignores any line left at 0.00.Thenleave(orset)theline′samountto∗∗0.00. Then leave (or set) the line's amount to **0.00**. Because the total to return is zero, the action button now reads Review cancellation instead of Review refund.
3

Confirm the cancellation

Click Review cancellation, then confirm on the preview screen (the button reads Confirm & Refund $0.00). The line is cancelled — that session’s registration ends, or a not-yet-shipped product is restocked — but no money moves. (An already-shipped product isn’t restocked automatically; adjust inventory yourself.) The whole enrollment or order is only cancelled once no other active items remain on it.
You can mix actions in one pass: set some lines above 0.00torefundthemandleaveothersat0.00 to refund them and leave others at 0.00 to cancel them. If any line has an amount above zero, the dialog treats the whole action as a refund. No money moves on a $0.00 cancel, but it isn’t always silent: if it ends an athlete’s whole enrollment, the family is automatically emailed a Program Cancellation notice so they know the athlete has been unenrolled. It’s a locked system notification you can view but not change. Cancelling a store-product line, or one drop-in session out of an enrollment that keeps other active sessions, doesn’t send it. Related: What’s the difference between cancelling and refunding? · How do I refund a paid invoice? · What happens to a registration when I refund it? · How do I cancel an unpaid invoice?