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Must know
  • A guardian is an adult account on your club’s Guardians list (Athletes > Guardians). Guardians are connected to athletes through a family, not a direct link.
  • Every connected adult is listed the same way. An athlete’s Overview shows a Family section and a Contacts card with each person’s contact details, and no one is marked primary.
  • Staff can’t reassign an athlete’s guardian. The family’s owner and co-managers manage who is connected.
  • One guardian account works across clubs. People who buy from your club or add an athlete on your club website join your Guardians list automatically.
What a guardian is. A parent or caregiver on your club’s Guardians list, at Athletes > Guardians (needs View Families). Guardians register, pay and look after athletes in the family portal, which your admin screens call the guardian portal. One login works at every club they use. How guardians connect to athletes. Through a family. Every guardian account gets one automatically. Each person in it has a role (Family owner, Co-manager, Guardian or Athlete), and each athlete has a relationship to someone in it, such as Child or Parent. Roles decide access; relationships only describe. A family isn’t tied to one club, and someone outside the household can get Shared access to one athlete. See What is a family? What you see on an athlete.
  • Header: their families as links, or Family not set up.
  • Family: the Overview tab opens with this section (“The people connected to this athlete.”): a family tree with Tree and People views. Open family opens the family’s page. A switcher appears when they’re in more than one family.
  • Contacts: each contact’s name, email and relationship. It can read No contact details on file. while Family lists people.
  • Athlete Directory: the Family column shows each athlete’s family. Athletes > Families lists your club’s families.
How guardians join your list. You invite them with Add guardian, or they’re added with no invite when they buy from your club, add an athlete, sign a waiver, join a waitlist or apply on your club website. Inviting an email that already has an Uplifter account reuses that account without overwriting its name or phone number. The list opens on Active and Invited. Use Filters > Status for the others. You can’t invoice an Inactive or Suspended guardian until you set them Active again. Adding an athlete for a guardian. You do this when you create the athlete: Add Athlete in the Athlete Directory (pick the Guardian from your list; you can’t create one there), or Add athlete on the guardian’s Athletes tab. Choose the Family if they have more than one, and set Relationship to [guardian name] (Child by default; Other needs a description). The athlete joins that family when you save, with no approval step. What you can’t change.
  • No reassigning. The athlete edit panel has no Guardian field. Its Family access box links to Review family connections.
  • No athletes in Add guardian. Create the guardian, then add athletes from their profile.
  • No attaching existing athletes. Families do that from the Family page in the family portal.
  • No removing an athlete’s last family. They must join another family first.
Related: How do I add or change a guardian’s billing address or contact? · How do I add or invite a guardian? · What’s on a guardian’s profile? · How do I connect an athlete to another guardian?