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Must know
  • The # column shows each athlete’s place: a number, Spot available, Spot offered (promoted and waiting on payment) or By session (asked for specific sessions).
  • Waitlists need the Waitlists feature on your plan, and each program turns on its own waitlist.
  • The line starts in join order, but staff can reorder it, and the Joined date never changes after a move. Promote and the move arrows appear only on rows in the numbered line. Every row has Remove.
  • The Programs list has a Waitlist column that counts who is waiting on each program without opening it.
Before you start. If the waitlist is off for the program, the tab shows “Waitlist disabled” and tells you to enable it in Settings. Any staff member can view the tab. Promote, the move arrows and Remove need the Edit Athletes permission.
1

Open the program

Go to Registrations > Programs and select the program.
2

Open the Waitlist tab

Choose Waitlist (on a phone, pick it from the tab dropdown). The Program waitlist card lists each athlete with their place, name (click it to open their enrollment) and the date they joined. It shows 100 rows per page.
The header. It reads, for example, “4 in line · waitlist max 10 · 1 offered · Auto-promote enabled · Families see their place in line”. “In line” counts the numbered line and Spot available rows only. The last part says whether families see their place or just “Waitlisted”. Press Refresh to re-read the line. It also re-reads when you return to the browser tab, since places shift as families cancel, pay or get promoted. What the place means. Rows sort in this order: Paid at join. If your club charges families when they join, Joined also shows “Paid $25.00 at join” (your amount) with the invoice reference, for staff who can view financials. Removing someone. Remove opens the Cancel enrollment? dialog. It warns you if the family holds an open offer and, for staff who can view financials, if they paid at join. A payment at join is not refunded automatically: refund the invoice from Financials. Session waitlists. If anyone is waiting on an upcoming session, a Session waitlists section appears below with a table per session, each row with Remove and Promote. Remove asks “Remove from the session waitlist?” and you choose Keep waiting or Remove. Counts across programs. On Registrations > Programs, the Waitlist column next to Enrolled counts the distinct athletes waiting on each program, including its upcoming session waitlists. Spot offered athletes count as enrolled. Related: How do I reorder or remove athletes on a waitlist? · How do I manually promote an athlete off the waitlist? · How do I promote someone from a session waitlist? · What happens when a promoted athlete’s payment fails?