Must know
- Where it is. Passes is a plan feature: if Settings > Registration has no Passes, contact Uplifter support. Open the pass and choose the Family holdings tab. Each row is one active holding (one purchase or one issued pass), so the same family can appear more than once.
- Active holdings only. Expired and cancelled holdings show on the guardian’s Passes tab and on the family’s page instead.
- Permissions. You need the View Training and View Families permissions to open the tab. The Original payer column also needs View Financials.
- Free passes. Use Issue pass on this tab to give a family the pass at no charge.
What the rows mean. Separate purchases keep their own balances, so a family with two purchases has two rows. If you change a pass’s type and let current holders keep what they bought until renewal, their rows keep the old type, so a credit pass can show “Unlimited” rows (and the other way round). A used-up holding stays active at 0 credits. With no holders the tab reads “No active holders yet.” Who a pass covers is in What is a pass?.
Give or return credits. Issue pass appears on active passes if you also have Edit Training. It adds a new holding: see How do I give a family a pass at no charge?. You cannot top up an existing holding, but some credits can be given back: see Can pass credits be given back to a family?.
Find expired, cancelled and used-up passes.
- Open Athletes > Guardians, choose the guardian, and open the Passes tab. It lists every pass their families hold, labeled Active, Expiring soon, Used up, Expired or Cancelled. Expand a row to see which athlete used each credit, where and when.
- Open Athletes > Families, choose the family, and find Family passes and punch cards. Each holding shows its uses remaining or “Unlimited uses” and its validity.