Must know
- The Athletes tab lists every enrollment with its status (Active, Waitlisted, Payment Pending, Paused, Completed, Cancelled) and — for Full & Drop-in programs — whether each is Full or Drop-in, alongside membership, waiver, medical, and payment health. You can filter by status and enrollment type.
- Drop-in-only programs (where families register per session) work differently here: the tab shows a Sessions count instead of a status, the status filter is hidden, and there is no per-athlete Cancel action.
- Cancel is gated on status, not the Full/Drop-in tag. Any enrollment showing Active, Waitlisted, or Payment Pending can be cancelled here — even one labeled Drop-in in a Full & Drop-in program. Rows already in Paused, Completed, or Cancelled status have no Cancel action, and neither do per-session drop-in bookings with no underlying enrollment (remove those from the per-session roster on the program’s Sessions tab).
- Cancelling an enrollment marks it Cancelled and keeps the row visible; it does not by itself issue a refund.
- This covers managing from the program’s side. To work from one athlete’s record instead, use the athlete’s Programs tab.
1
Open the program's Athletes tab
Go to Registrations → Programs, open the program, and select the Athletes tab.
2
Review and filter
Scan the status and compliance columns to spot missing memberships, unsigned waivers, incomplete medical info, or past-due payments. Use the status and enrollment-type filters or the search box to narrow the list.
3
Cancel an enrollment
On any enrollment showing an Active, Waitlisted, or Payment Pending status, choose Cancel and confirm. The enrollment flips to Cancelled and the row stays on the list for your records — this works whatever the Enrollment Type shows. Enrollments already in Paused, Completed, or Cancelled, and per-session drop-in bookings not backed by an enrollment, have no Cancel action; remove those from the per-session roster on the program’s Sessions tab instead.