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Must know
  • If your plan has an included allowance and no overage rate, emails and texts stop once it is used up. You see “Email limit reached” or “SMS limit reached”. A plan with an overage rate keeps sending and counts the extra messages as overage.
  • Usage resets on the 1st of each month (UTC, the world standard time, so it resets the evening before in North America), not on your subscription anniversary. Both usage pages show the period as a date range, such as Sep 1 - Sep 30, 2026.
  • Each text counts as one message, even a long one that is split into parts. Incoming texts never count.
  • Campaign and notification-rule emails count. Chat emails, checkout receipts and account emails do not.
Email and SMS are metered separately, each against a monthly allowance in your plan. When you reach the allowance. With an overage rate, extra messages still go out and are counted as overage. The estimated overage cost is the overage count times your plan’s per-message rate, rounded to cents. If you change plans mid-month, the whole month is repriced against the new plan. Without an overage rate, sends are refused, including one-off texts, notifications, chat texts and campaigns. For campaigns:
  • An SMS campaign is checked once for the whole batch, when you create it or send it now. A scheduled one is not checked again when it goes out.
  • An email campaign is also checked as each email goes, so it can stop partway.
If your plan has a zero allowance. Sending never stops, and it means one of two things: What counts.
  • Texts: one-off texts, notification texts, SMS campaigns and text-channel chat messages.
  • Emails: campaign emails (one per recipient), notification-rule emails, and invoice, incident and holiday announcement emails.
  • Does not count: chat messages sent by email, checkout receipts, payment-failed notices, and account and welcome emails.
A message counts once the text or email provider accepts it, even if it is later undelivered or bounces. Not counted: texts blocked for missing consent or an opt-out, sends to deactivated or removed accounts, emails suppressed before they go out, and sends refused by the limit. Where to find it. In Settings, open Billing & Usage, then Email Usage or SMS Usage. You need the View Communication permission. SMS Usage only appears when SMS is on for your club. The Email Usage page (titled Email Communications).
  • Emails Sent is this period’s count, with the hint “of N included for [date range]”. With no included allowance the hint is just the date range.
  • Avg. Open Rate, Avg. Click Rate and Campaigns (with “N completed”) cover all your campaigns, not only this period.
  • Click a campaign under Recent Campaigns to open a read-only Campaign Details panel with Overview and Recipients tabs.
  • Notification emails still send and count when Email Campaigns is off, but this page only loads figures when it is on. Otherwise the tiles show 0 and “this month”.
  • On a zero-allowance plan, Emails Sent can read 0 even though emails are going out.
The SMS Usage page (titled SMS Messaging).
  • Messages Sent goes up as soon as the carrier accepts a text. The hint reads “N delivered, N failed”.
  • Delivery Rate and the delivered and failed counts update only when the carrier reports back, so they can lag.
  • Estimated Cost has a hint that reads “Within plan limits” until you go over, then “N overage messages (X)".ThelargenumbercanstillreadX)". The large number can still read 0.00 in overage, so rely on the hint.
  • Plan Usage shows a percentage, with the hint “X / N used - renews in Nd”, counting down to the end of the month.
  • A chart compares sent and delivered texts, and the table shows Message, Recipient, Classification, Status and Date. Click a row for Message Details. Incoming texts show a dot but do not count. With none, you see “No messages sent yet.”
  • If texting is not set up yet, the page shows SMS not configured instead of the tiles and table.
  • Opening the page, or clicking the refresh icon at the top, re-checks recent texts still Queued, Sending or Sent. A notice reads “Updated N message status(es)” if anything changed. Older texts rely on carrier reports.
Related: What are SMS campaigns? · What are email campaigns? · What are the chat channels, and what are their limits? · What is my Uplifter subscription and where do I manage it?