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Must know
  • Email and SMS are each metered per billing period against an included allowance, and anything beyond it is tracked against your plan’s per-message overage rate.
  • There’s no dedicated “unlimited” indicator on the usage pages. On the SMS Messaging page, a plan with a zero included allowance just shows your raw count against zero (for example, “40 / 0 used”) rather than a no-cap label; the Email Communications page instead drops the “of N included” line and shows plain “this month.”
  • SMS usage counts per message sent, not per segment — a long text that splits into several segments still counts as one message toward your allowance.
Both email and SMS run on the same idea: your plan includes a monthly allowance, and messages beyond it are tracked against an overage rate. Campaigns and the automated notifications your rules fire count toward it, and text-channel chat messages count toward your SMS total. Where to watch it. In Settings, open the Billing & Usage section and click Email Usage or SMS Usage:
  • Email Communications shows Emails Sent (of your included total this month), plus open and click rates and your campaign count.
  • SMS Messaging shows Messages Sent, Delivery Rate, an Estimated Cost, and Plan Usage — how many of your included messages you’ve used and when the period renews. While you’re under your allowance, Estimated Cost reads “Within plan limits”; once you go over, it switches to your overage message count and the total cost of those overages.
A few specifics worth knowing:
  • A zero included allowance has no “unlimited” badge. On the SMS Messaging page the Plan Usage footer simply reads “[messages sent] / 0 used” — so 40 sent texts show as “40 / 0 used,” not “0 / 0.” The Email Communications page similarly omits the “of N included” denominator. Either way, read it as “not metered against a set number” rather than an unlimited badge.
  • SMS usage counts one per message, not per segment. A text that splits into multiple segments (long copy, or special characters) still counts as a single message against your allowance — segment count is tracked separately, for internal cost and reporting visibility only.
  • Opening the SMS page refreshes each message’s delivery status from the carrier, so a message’s Status is current. (The summary tiles — Messages Sent and Delivery Rate — update from carrier callbacks rather than this on-open refresh, so they can lag slightly.)
If you’re routinely bumping up against your limit, reach out to your Uplifter contact to review your plan. Related: What are SMS campaigns? · What are email campaigns? · What are the chat channels, and what are their limits?