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Must know
  • See your usage at Settings → Billing & Usage → Hero Usage: used this month, included allowance, remaining, projected month-end, and token counts.
  • Your plan includes a monthly allowance (about $25 by default, set by Uplifter). By default Hero pauses when it’s used up and you’re never billed extra.
  • Usage resets each calendar month. Charges are the underlying AI cost plus a markup (10% by default); analyzing an uploaded file adds a small flat per-run charge.
  • A low-balance banner appears in the chat once you pass 90% of the pause point, and Hero shows a “paused” message when the limit is reached.
  • Your admins are emailed once per month when usage crosses the alert threshold (80% of the allowance by default), and again if Hero pauses at the limit.
Ask Hero is metered — you pay for what you use, with a monthly allowance included.

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Where to look

Go to Settings → Billing & Usage → Hero Usage. The Usage this month card shows:
  • Used this month — your spend so far this period
  • Included allowance — what your plan covers each month
  • Remaining — what’s left before Hero pauses (or Spend limit and overage rows if overage is on)
  • Projected month-end — an estimate based on your pace so far
  • Tokens — the underlying token counts, for reference

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How charges are calculated

Each interaction costs the underlying AI provider’s cost plus a markup — 10% by default, though Uplifter sets both the markup and your included allowance. When Hero analyzes an uploaded file, each analysis run adds a small flat charge on top. Everything resets at the start of each calendar month.

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When you’re running low

Once you pass 90% of the point where Hero pauses, a low-balance banner appears above the chat box. If you reach the limit, Hero shows a “paused” message and stops responding until the next monthly reset — or until an admin raises the limit. By default Hero never bills you beyond the included allowance.

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Alerts to admins

Your organization’s admins get an email once per month when usage crosses the alert threshold (80% of the allowance by default), and a separate email if Hero pauses at the limit. Related: How do I set a spend limit or allow Hero to bill overage? · How is Ask Hero turned on or off for my organization? · What is Ask Hero and where do I find it?