Must know
- Your club has a monthly allowance. Included allowance on Hero Usage shows it, and you can’t change it yourself. Usage past it is billed only if your club turns on billed overage.
- See usage at Settings > Billing & Usage > Hero Usage. It needs View Settings and shows only when Ask Hero is on for your club. Usage resets on the 1st of each month.
- Admins get one email a month when usage crosses the alert threshold (80% of the allowance by default) and one if Hero pauses at the limit.
- Billed overage appears as “AI usage overage” on your monthly Uplifter invoice, or on its own invoice if your subscription didn’t bill that month.
The Spend limit card beside it holds the controls, including Email alert threshold. Subscription Billing has an Ask Hero usage card with a bar, a status line, an overage warning and a Manage button that opens Hero Usage.
How charges are calculated. Hero is charged at Uplifter’s cost plus the markup shown on the Spend limit card.
When you’re running low. As you near the point where Hero pauses, a banner appears above the chat box: “You’ve used Y this month - Y. Hero is paused - an admin can raise the limit in settings.” A message sent then gets “You’ve reached this organization’s monthly Hero limit - an admin can raise it in settings.” No banner shows when overage is on with no limit. The limit is checked before each message, so the message that crosses it still gets its answer. With overage off, the few cents past the allowance are not billed.
Getting past the limit. You cannot raise the included allowance. Instead, a staff member with Edit Settings can turn on Allow billed overage and set a Monthly spend limit at least equal to the allowance. Turning on overage needs an active payment method. See Set a spend limit or allow overage.
Emails. Active Admin members get Ask Hero usage alert when usage crosses the threshold (a percentage of the allowance), explaining what happens next for your overage setting. Ask Hero limit reached gives the reset date. Each goes out at most once a month. Both are listed at Settings > Communication > Notifications > System Rules, where you can switch them off (then they are not sent) or edit the wording.
How overage is invoiced. Overage is charged after the month closes, to the payment method on file, as an “AI usage overage” line on your monthly Uplifter invoice. If your subscription didn’t bill that month (a yearly plan, for example), it goes on a separate invoice, so it never waits a year.
You can also ask Hero how much of this month’s budget is left (needs View Settings).
Related: How do I set a spend limit or allow Hero to bill overage? · How is Ask Hero turned on or off for my club? · How do I upload a file for Hero to read or analyze? · How do I view my subscription billing history?