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Must know
  • A paid single-session drop-in that loses a last-second capacity check after payment is refunded automatically — no admin action needed.
  • The customer is emailed a notice that the session filled up and confirming the refund.
  • A drop-in booked entirely for free (a $0 checkout) has nothing to refund, so instead the customer is sent to the program page to join the waitlist.
Occasionally two families pay for the final spot in a session at almost the same moment. Both payments succeed, but only one place exists. Uplifter runs a capacity re-check right after payment, and the registration that loses the race is unwound for you. The paid drop-in is refunded. If the bumped booking was a paid single-session drop-in, it’s refunded automatically using the same refund machinery as a refund you issue by hand — though it skips the daily refund limit and review step that a manual refund goes through. The refund appears on the invoice and the money goes back to the customer. Because the spot was lost in the capacity check, no registration is ever created for the booking, so there’s none to cancel. The customer is told what happened. Instead of the standard refund email, they receive a message explaining that the session filled up and confirming the refund amount. It points them to your schedule in case they’d like to book another session. Free drop-ins are handled differently. A drop-in booked entirely for free (a $0 checkout) has nothing to refund, so it can’t go through the refund path. In that case the customer is routed to the program page to join the waitlist, and receives a waitlist-required email rather than a refund notice. You don’t need to do anything when this happens — it’s the platform keeping paid registrations and real capacity in sync. The refund shows on the invoice; because the bumped booking never became a registration, there’s nothing to remove from your roster. Related: What happens after I issue a refund? · What happens to a registration when I refund it? · What happens if a class fills up after I pay? (families)