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Must know
  • Billing history lists what your club pays Uplifter, not the invoices your families pay you.
  • Amount is what was actually charged. When referral or account credit covered part of an invoice, the credit shows underneath. Canadian clubs also see a Tax column.
  • Failed rows. A failed renewal starts the 30-day grace period (only the first failure counts). A failed upgrade charge doesn’t, and your plan stays as it was.
  • No downloads. Rows can’t be opened or downloaded. For most paid invoices, the Payment Received email your club admins get is your receipt.
Where to find it. Go to Settings > Billing & Usage > Subscription Billing (the page is headed Billing & Plans). The Billing history card sits next to Payment Methods and above Available plans. You need the View Settings permission. Before your first invoice it reads “No invoices yet”. What each row shows. Rows list the newest billing period first, 100 per page. To sort, click a heading and choose Asc or Desc. Which invoices appear. Renewals, one-off charges when you upgrade your plan, the monthly platform fee on plans that have one, and Ask Hero usage overage. The platform fee is billed after the month it covers, usually as a second line on the renewal (one row). It gets its own row for most months on a yearly plan and for months a referral credit covered the renewal. A month with no eligible revenue posts a $0.00 row marked Paid. On a monthly plan, overage is added to the renewal. A yearly club, or a month a referral credit covered the renewal, gets a separate overage row. Credit. Credit is used automatically, and an invoice fully covered by credit is marked Paid with no charge.
  • Referral credit. A credit month covers a monthly renewal in full (Paid, $0.00, credit noted) and takes one twelfth off a yearly renewal. How it’s earned: How do referrals and referral credit work?
  • Account credit. Uplifter can also add credit to your club’s Uplifter account. It is used on your next renewal, platform-fee or overage invoice, or on a mid-term upgrade between paid plans, after any referral credit and before any payment method is charged.
  • When it isn’t used. The charge for moving up from a free plan, or for moving to a pricier plan and switching to yearly billing in the same change, doesn’t use account credit.
  • Your balance. No screen shows your remaining account credit.
What each status means. What the card can’t do. Rows aren’t clickable and there is no download button, though the page subtitle mentions downloads. A Paid invoice that Uplifter support later refunds or credits still shows Paid, and its Amount doesn’t change. Receipts. When a renewal, platform-fee or overage invoice is paid, even in full by account credit, your club admins get a Payment Received - Uplifter Subscription email with the amount and reference. Canadian emails state the tax included. A platform-fee row for a month with no eligible revenue, or a monthly renewal fully covered by referral credit, sends no email. A plan upgrade sends a plan-change email instead. Related: What happens when my subscription payment fails? · Why is GST, HST, PST or QST added to my Uplifter bill? · What is the platform fee on my Uplifter bill, and how is it calculated? · How is Ask Hero usage billed, and where do I see it?