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Must know
  • Home lists them club-wide. The Lapsing Memberships widget shows overdue members first, then lapsing. View all opens Action Items.
  • Payment needs View Financials. The Payment filter and the Payment and Price columns only show with it. Everyone sees Eligibility.
  • Overdue is a payment problem, Lapsing is not. Overdue means a renewal is failing or the membership has Lapsed. Lapsing means it is set to end.
  • Retry now needs Edit Financials. Use it in Financials > Recurring Billing. The member panel has no retry button.
On Home. The Lapsing Memberships widget (needs View Dashboard) shows the first five overdue, then lapsing, members: athlete, membership and situation (such as “In grace”, “Past grace, 3 days overdue”, “Not eligible (membership lapsed)” or “ending at period end”), and “Ends [date]”. Click a row to open the membership. On the lists. Membership rows and cards show [N] overdue and [N] lapsing badges. Overdue counts lapsed members and active members whose charge has fully failed. Lapsing counts active period-end cancellations. In the athlete directory, a red dot (Overdue payment) means a lapsed membership, and an orange dot (Membership lapsing) a period-end cancellation. A payment still retrying gets none of these.
1

Open the membership

In Athletes > Memberships (needs View Training), click the membership’s name. Its members are listed under Members.
2

Filter

Click Filters and pick Overdue or Lapsing under Payment (needs View Financials). The list shows only those members. Payment also offers Paid and Pending. Status offers Active, Completed, Cancelled and Lapsed.
3

Check access and act

Eligibility shows whether they may still train: Eligible, In grace (or Retrying), Past grace (or Access paused) or Not eligible (hover for the reason). Click Manage to act.
Billing periods. Each period has Payment breakdown and Status breakdown counts. Its Status filter has no Cancelled option, and its roster has no Manage button. Lapsing clears once coverage ends: the member reads Completed or Cancelled and Paid. Only a failing renewal stays Overdue. See all badges. On an athlete. The profile’s Memberships tab leaves Payment blank when paid. During a failing charge it reads Retrying, In grace, Past grace, [N] days overdue or Access paused. Otherwise it shows Overdue, Lapsing or Processing. Find failing charges. In Financials > Recurring Billing, the Behind tile shows how much billing is behind and Failed/Retry Charges counts failing charges. Filters offer Status Failed, Behind schedule only and Failed attempts. Settings > Financials > Payment Schedule > Grace period sets how many days a failing member stays In grace. Retry a failing charge. Choose Retry now from the charge’s menu. Charge now bills the unpaid periods to the saved payment method. Clear and resume restarts billing when nothing is unpaid. Take payment opens the unpaid invoice when no saved method works. Otherwise a failed charge is tried again at its next cycle. Related: What happens when a membership payment fails? · What happens when a recurring charge fails? · What do a member’s Status, Eligibility and Payment badges mean? · What’s on my dashboard Home page, and what are Action Items?