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Must know
  • The statuses aren’t a locked sequence: from an Open incident you can Mark in progress, Resolve, or Archive directly. Reopen moves a resolved incident back to open, and Archive is terminal and hides the incident from the default list.
  • Resolving requires resolution notes, and changing status requires the Resolve Incidents permission.
  • Every status change is written to an immutable Status history (who and when). There’s no form to edit the report’s fields in this version, and email is sent only on filing — never on resolution.
Open an incident from Athletes → Incidents to work it toward resolution. The actions below are the ones available depending on the incident’s current status — you don’t have to follow them in order.
1

Start investigating (optional)

On the detail page, click Mark in progress to show an open incident is being looked into. This step is optional — you can resolve or archive an open incident directly.
2

Resolve it

Click Resolve, enter the required Resolution notes, and confirm. The incident records who resolved it and when.
3

Reopen or archive

If new information surfaces, use Reopen to move a resolved incident back to open. When a report is fully closed out, Archive it (available from any active status) — you’ll confirm first, and archived incidents drop off the default list.
The Status history on the detail page lists every transition, so you always have a clear, tamper-proof record. Related: File an incident report