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Must know
  • 7 days, one use. A link expires after 7 days and works only once. Send Invite in the Staff list emails a fresh link and retires the old one.
  • Removing cancels. Removing someone who has not accepted cancels their invitation. An expired or cancelled invitation no longer blocks you from inviting the same email again.
  • 18+ and terms. Every new staff member must tick “I confirm that I am 18 years of age or older.” and accept the terms. Until they confirm, their staff seat has no permissions.
What you see. The person gets an emailed link and shows as Invited on My Organization > Staff, then Active after they accept. What the person does.
  • A new person opens Set Up Your Account. They choose a Password and Confirm Password, enter a Phone Number, and tick the 18+ box and the terms box. Text consent is optional. Create Account & Join stays off until everything required is done, and a “Before you can join, please” line lists what is missing. Welcome! appears and they land on the dashboard. If automatic sign-in fails, Account Created! offers Go to Login.
  • Someone with an Uplifter account and password opens Join followed by your club name. The 18+ and terms boxes show only if the account has not given them before. They click Accept Invitation, see Welcome!, and go to sign-in. An account with no password yet gets Set Up Your Account instead.
Why staff confirm they are 18 or older. Uplifter requires it of every staff account, as its own checkbox separate from the terms. Someone who signs in with Google or Microsoft without confirming stops at a One more thing page, and a staff password reset link asks too. For the coach’s side, see Accept a coach invitation. Resend an invitation. Open the Actions menu on the person’s row or card and choose Send Invite, or click Send Invite at the top of their profile. It shows only for Invited people with a real email and needs Create Staff. You see “An invite was sent to [email].” A second send within a minute is refused (“An invite was just sent - try again in a minute”). Imported staff with no email need one added first (see Why can’t an imported staff member sign in?). Cancel an invitation. In the same Actions menu, choose Remove Staff Member (needs Delete Staff). In the “Cancel the invitation to [email]?” dialog, type the invitee’s email address and click Cancel invitation. The link stops working, and no email is sent. Invited people cannot be deactivated, so this is how you withdraw an offer. Fix a mistyped address. Change the email under Edit Details. The pending link is retired and the old address is emailed about the change. With Create Staff, a Send an invitation switch (on by default) invites the new address: “Details saved and an invite was sent to [email].” Invite the same email again. Add Staff Member works once the earlier invitation has expired or been cancelled. It updates the seat with the new role and permissions and sends a fresh link. It is refused for someone active (change their role), deactivated (reactivate them), or holding a live invitation (resend, or remove to use another email). When a link no longer works. If they skip the link. Signing in with Google or Microsoft instead of opening the link lands them on You have an invitation waiting. Choosing Email Code with the invited address emails the invitation again with a fresh 7-day link, but only while the account is not set up yet, and never for a cancelled one. Related: How do I invite a staff member? · How do I set staff roles and permissions? · How do I deactivate or remove a staff member? · Why can’t an imported staff member sign in, and how do I invite them?