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Must know
  • A promoted-but-unpaid spot is reserved for 24 hours and counts against capacity — automatic promotion won’t fill it, though staff can still promote someone manually.
  • The family always sees a banner prompting them to add a card; adding one triggers an immediate charge that, on success, finalizes the enrollment. Uplifter also emails them automatically — a payment-failed notice now, and a spot-released notice if the 24-hour window lapses.
  • If the 24-hour window lapses, the enrollment is cancelled automatically. Whether the next person is then promoted depends on the program’s Automatic Promotion setting — with it off, staff promote the next athlete by hand.
When an athlete is promoted off the waitlist but the saved card declines — or there’s no card on file — the promotion isn’t cancelled. Instead the athlete goes into a Waitlist Payment Pending state that holds their spot. The spot is reserved for 24 hours. During that window the pending enrollment counts toward the program’s capacity — automatic promotion and new marketing-site joins can’t take the spot, though staff can still promote another athlete manually. The family is prompted to pay. A persistent amber banner appears across their portal explaining that a spot opened but the payment failed, and points them to add a payment method before the deadline. Uplifter also emails them the Waitlist Payment Failed notice automatically, so they hear about it even without opening the portal. Adding a card charges it right away and, on success, finalizes the enrollment; the banner flips to green to confirm. Uplifter retries automatically — up to a point. An hourly check re-attempts the charge on the card on file, up to three times in all (the promotion charge plus two retries). A brief decline can clear itself this way; after that Uplifter stops re-charging and waits out the window. If the window lapses, the enrollment is cancelled outright and the spot is freed. With the program’s Automatic Promotion setting on, the next athlete is promoted into it; with it off, staff promote the next athlete by hand from the Waitlist tab. Uplifter emails the family the Waitlist Payment Expired notice automatically to let them know the spot was released. A cancelled athlete drops off the waitlist, so if the family still wants a spot they’ll need to rejoin the waitlist to be reconsidered. Pending promotions appear in the program’s athletes list with a Waitlist Payment Pending status. Related: What is a family charged when promoted off a waitlist? · What happens when a spot opens in a full program? · What families see when a waitlist payment fails