Skip to main content
Must know
  • Available on plans that include Competitions (off by default). The public page also needs Show Competitions Page switched on under Settings > Website > Competitions, and the competition must be Live.
  • Registrants must be signed in. An athlete they add on your site joins your roster (and the guardian is added as a parent) at once, even if they never check out.
  • Entries are created when the order completes: a card or bank payment, a $0 checkout, or an offline cash or e-transfer checkout if your club accepts them.
  • If the competition fills between checkout and payment, that athlete’s entries are skipped but the family is still charged. Nothing refunds automatically, and the invoice refund dialog can’t refund competition entries yet.
What the registrant does. A guardian from another club clicks Register on the competition’s card on the Competitions page of your club website. Signed-out visitors see Sign In to Register, with Sign In and Create Account buttons. Signed-in registrants follow a stepper that shows only the steps that apply: Select Athlete, Select Events, Seed Marks, Also Required, Sign Waivers, Custom Info, Medical Info, File Upload, then Review & Add to Cart. The last button is Add to Cart, and they pay from the cart.
  • Select Athlete offers Add New Athlete. Athletes who don’t qualify appear under Ineligible for this competition with the reason.
  • Also Required appears when the competition requires something that can be added to the cart here. It goes in alongside the entry.
  • If the competition requires a membership the athlete lacks, a Membership Required banner appears. They pick one from Choose a membership, or see which one is added to their cart. A membership that can’t be bought online blocks registration.
  • A brand-new family can add an athlete and pay for that entry in the same cart.
What checkout re-checks. Checkout rejects an entry if the competition isn’t Live, registration is closed or not open yet (unless they used a valid early-access link), an event was turned off, the athlete fails an event’s age or gender rule, or is already entered. It also re-checks the competition’s requirements and purchase conditions, and each chosen event’s Entry conditions (set on the event’s page; staff can override them at checkout). When entries are created. Adding to the cart creates nothing. With cash or e-transfer (e-transfer is offered only to Canadian clubs), the invoice is due today, entries are created right away, and you record the payment later. Website entries are saved as Approved, seed marks included, even though the Seed Marks step says they will be reviewed. Your roster. The competition’s Athletes tab lists anyone with an entry, whatever their club. Separately, the athlete joins your club’s athlete roster.
  • An athlete added with Add New Athlete joins right away, so an abandoned cart can leave a new athlete and guardian on your roster without an entry.
  • An existing athlete the guardian picks is linked when the order completes, and the paying guardian is added as a parent.
  • A roster link you deactivated or removed stays as it is.
A full competition. Checkout blocks an order at the cap. Capacity counts entries (one per event), not athletes, and ignores Withdrawn and Rejected entries. If the competition fills after checkout, the athlete’s entries are skipped, the family is still charged, nobody is alerted, and you must contact the family yourself. An athlete entering several events when one spot is left gets all of them, and the competition goes over its cap. Where you see it. Open Registrations > Competitions, choose the competition, then open Transactions to see each invoice line. Draft invoices are hidden. Related: How do I control who can register for a competition? · How do I price a competition? · How do I review a competition’s roster? · Which purchases can I refund?