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Must know
  • Hero answers only from real lookups. It won’t invent records, counts, names, or dates, and it says so plainly when something isn’t found.
  • Hero can use the detail page you’re already viewing — a program, athlete, membership, or facility — so phrases like “this program” work without a separate search. This only happens on those detail pages and only if you have permission to view that record.
  • Records and screens come back as clickable links, so you can jump straight to them. Hero only links using record IDs it actually looked up during your conversation.
  • Hero guards sensitive personal details. It refers to athletes by a short name (first name and last initial) and won’t read back a child’s birth date, gender, or contact email, or volunteer medical notes — even though it can still answer record questions like a balance or which classes they’re in.
Just type a question in plain English. Hero looks things up across your athletes, programs, schedule, messages, invoices, attendance, incidents, memberships, staff, evaluations, reports, and more, then summarizes the answer for you.

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What to ask

Try questions like:
  • “How many athletes are enrolled in the Tuesday tumbling class?”
  • “Show me unpaid invoices from last month.”
  • “Which sessions are on the schedule this Saturday?”
  • “Has anyone filed an incident this week?”
Hero calls read-only lookups behind the scenes, then replies in prose — it won’t dump raw data at you. When it mentions a specific record, it links the name so you can open it in one click.

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Using the page you’re on

If you have a program, athlete, membership, or facility detail page open, Hero already knows which record you’re looking at. That means you can say “cancel Thursday’s session for this program” or “what’s this athlete’s balance?” without naming or searching for it first. This shortcut works only on those detail pages, and only for records you’re allowed to view.

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When something isn’t there

If a lookup finds nothing, Hero tells you plainly rather than guessing. And it guards sensitive fields: it can tell you an athlete’s balance or which classes they’re in, but it won’t read back their birth date, gender, or contact email, and it won’t volunteer medical notes. Related: What can Hero do, and what can’t it do? · Why does Hero offer fewer capabilities to some staff members? · What happens when Hero prepares a change?