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Must know
  • Hero answers only from real lookups in your club. It links the records it mentions and says so when it can’t find someone.
  • On a program, athlete, membership type, or facility page, Hero knows which record you mean in the side panel or bottom panel, not in full-page Hero.
  • Hero lists every lookup it ran under its answer. Lists are capped, so answers about large sets may be partial.
  • You only see what your permissions and your club’s features allow. Trend and summary questions need Analytics turned on.
Where to ask. When Ask Hero is on for your club, select the floating Ask Hero bubble or press Cmd+J (Ctrl+J on Windows). It opens as a side panel on wide screens and a bottom panel on phones and tablets. The Ask Hero card on Home also takes a question and opens Hero full page. The coach and family portals have no Hero. Ready-made questions. A new chat shows four starter questions, such as Which programs still have open spots? The Home card shows Try asking ideas from your club’s data, with a Shuffle button. Picking one only fills the message box until you press Send.

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What to ask

  • “How many athletes are enrolled in the Tuesday tumbling class?”
  • “When does the Tuesday tumbling class meet this month?”
If your club has Analytics turned on, you can also ask “How has attendance trended over the past month?” Hero handles revenue, enrollment funnel, and churn risk too (revenue and churn need View Financials). Saved reports need the Reports feature. Ask “What can you do here?” and Hero lists its abilities. For something it can’t do, it links the screen that handles it. Sessions and settings. Hero looks up sessions one program at a time, so ask about one program. Hero can also tell you how your club is set up, such as your billing day, and link the page where you change it: see Can Hero answer questions about my club’s settings?.

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Using the page you’re on

On a program, athlete, membership type, or facility page, you can ask “which programs is this athlete enrolled in?” without naming the record. Hero reads your page each time you send.
  • It works on the record’s main page only, not pages under it.
  • Program pages need View Training. Facility pages need View Settings.
  • Select Expand and the chat moves to full-page Hero on Home, which loses the page.

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What you see while Hero works

A status such as Reading or Thinking shows while Hero works. Small lines under each answer list every lookup it ran. Repeats show as (×3) and a failure ends in ”- couldn’t”.
  • Links. Record links open in the same tab and outside links in a new tab. Hover over a reply for Copy message.
  • Never a guess. Hero states a number, date, status, or name only if a lookup in this conversation returned it. If it can’t find a person, it offers another spelling.
  • Capped lists. Lists, name searches and a program’s sessions return a limited number of rows, so ask about a smaller set for a complete answer. A name search needs 2 or more characters.
  • Features and permissions. Hero knows which features are off for your club and which permissions your role lacks, and says so up front. If a lookup is off-limits, it says you don’t have access and doesn’t retry.
  • Sensitive details. Hero refers to athletes by first name and last initial and doesn’t repeat a birth date, gender, or contact email.
Related: What can Hero do, and what can’t it do? · Can Hero answer questions about my club’s settings? · Why does Hero offer fewer capabilities to some staff members? · How is Ask Hero turned on or off for my club?