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Must know
  • Plan feature and permission. Memberships sit under Athletes > Memberships and need the Memberships feature on your plan plus the View Training permission.
  • Member prices only lower the price. Checkout charges the lowest price the athlete qualifies for.
  • Bought in the same checkout. When a program requires a membership the athlete does not hold, the family can buy it in the same checkout; if it is not sold online they are told to contact you.
  • End dates are optional. A membership can be open-ended and, when Seasons is on for your club, can belong to several seasons.
What it is. A membership is something athletes hold for a period, such as an annual or monthly membership. You set it up once (name, price, billing interval, rules); each athlete who buys it or is added gets their own coverage dates, so cancelling one never affects another. An end date is optional, and without one coverage shows as Open-ended. Billing intervals are One-time, Monthly, Yearly, and Per Session. Not sure whether to sell a membership or a pass? See What is a pass and which athletes does it cover? Where to find it. Open Athletes > Memberships. Staff need View Training to see the page and Create Training to add one, so a missing page can be a role issue, not your plan; some plans also cap how many memberships a club can have (archived ones don’t count). Creating one. A new membership starts as a Draft needing only a name; the create form also offers Publish right away, and a future Available From date schedules it instead. See How do I publish or schedule a membership?. Selling it. Turn on Available for purchase online (default on) so families can buy it from your club website; off, it’s hidden from the site and only an admin can assign it. The form also has Tax Exempt (no sales tax on the membership or its renewals) and, for a recurring membership or one with an end date, Prorate partial periods (on by default: a member who joins partway through pays only for the days left in the period). Managing it. Open a membership to see its detail page.
  • Header. Add member and, when any member’s billing can be paused, resumed, or cancelled, a Recurring billing menu that acts on all of them at once.
  • Page. Price, Active members, Coverage start, and Coverage end tiles, then the Members, Purchase conditions, Documents from custom questions, and Billing periods sections. Staff who can see financials also see a price Activity panel.
  • Purchase conditions. A condition can require something already bought, including Family membership (anyone in the family holds one of the selected memberships). Staff can override it at checkout. See How do I set who can buy a membership?.
  • Members. Select a member to Cancel membership (Stop renewal once coverage has ended) or Remove from membership if they were added by mistake.
  • Adding a member. Add member charges the saved card, or with none on file emails an invoice. Turn on Comp (no charge) instead so nothing is invoiced or auto-renewed. See How do I manually add a member to a membership?.
Member pricing. A program can set a member price so athletes who hold the membership pay less. Checkout and renewals always charge the lowest of the regular price and every pass or membership price the athlete qualifies for (regular price wins a tie), so a member price at or above regular is stored but never charged. Pass and member prices don’t stack, and a membership bought in the same cart also earns the member price. Rate-card programs have no member pricing section. Gating registration. A program, booking, or competition can require an athlete hold a membership, for any cycle or one specific cycle. If they don’t, a Membership Required step adds an eligible membership to the same cart, so one checkout covers both; if none is sold online, the family is told to contact you. Waitlist promotion charges the required membership along with the program fee when the athlete doesn’t already hold it; see What is a family charged when promoted off a waitlist?. Related: How do I create a membership? · How do I set member, pass, and multi-session rates? · How do I restrict a program by level, gender, membership, or achievement? · What is a family charged when promoted off a waitlist?