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Must know
  • If all your cards fail, your club enters a 30-day grace period and your subscription goes past due — it is not deactivated yet.
  • Warning emails go to all admins at 30, 7, and 1 day before deactivation (each sent once).
  • Add or fix a card and pay the outstanding invoice to clear the grace period and return to active.
When a subscription charge doesn’t go through, Uplifter tries each of your cards in turn (expired cards are skipped). Only if every card fails does the invoice get marked Failed — and even then, your club keeps running for now. What happens next:
  • Your subscription status becomes past due, and a 30-day grace period begins.
  • The failed invoice waits for a working card — adding or updating one triggers the retry that clears it. Uplifter doesn’t keep re-charging the failed invoice on its own.
  • Reminder emails go to all admins at the 30-, 7-, and 1-day marks before the deactivation date, so you have plenty of notice.
  • Your club, marketing site, and services stay online the entire time.
How to fix it:
1

Add or update a working card

On the Payment Methods card, add a valid card and set it as your default.
2

Let the retry clear the balance

Once a good card is on file, the outstanding invoice is retried and paid. That clears the grace period and returns your subscription to active.
Act before the grace period runs out. If it expires without a successful payment, your club is deactivated for non-payment — a separate, but still reversible, step. Related: How do I add, remove, or set a default payment card? · What happens when my club is deactivated for non-payment? · How do I view my subscription billing history?