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Must know
  • Grace period. If every payment method on file fails, your club goes Past Due and a 30-day grace period starts. Your club stays online meanwhile.
  • The fix. Add a working payment method, then press Retry Payment on the Payment required banner at the top of your dashboard.
  • Every invoice counts. Every failed subscription invoice is retried, oldest first. You are back in good standing only when nothing is left owing.
  • Emails. Members with the Admin role get a payment-failed email right away, then warnings 30, 7 and 1 day before deactivation.
What Uplifter tries first. Uplifter account credit and referral credit are applied before any payment method is charged. If credit covers the invoice, it is marked Paid and nothing is charged. Otherwise Uplifter tries each saved method that has not expired (cards, digital wallets and bank accounts), starting with your default. If none is saved or all have expired, the invoice fails straight away. If the result is unclear. If a charge is not confirmed right away, the invoice stays Pending until it is. Only Failed invoices wait for you. What happens when every method fails.
  • The invoice is marked Failed and your status becomes Past Due, shown as a badge next to your plan in the Subscription section of Settings > Organization > Overview.
  • A 30-day grace period starts. Only your first failed invoice starts the clock. Later failures, such as a separate platform-fee invoice, do not extend it or reset the warnings.
  • An amber banner appears on every dashboard page: Payment required - N days remaining. It shows your deactivation date. Any signed-in staff member sees it, not only admins.
  • Members with the Admin role get an Action Required: Payment Failed email that points to Settings > Billing. Staff on other or custom roles never get these emails.
  • Admins then get warning emails at 30, 7 and 1 day before deactivation, each sent once. The 30-day warning usually follows within a day, so expect two emails. They say your public site will go offline, dashboard access will be suspended and no data will be deleted.
How to fix it:
1

Add a working payment method

Go to Settings > Billing & Usage > Subscription Billing. On the Payment Methods card, click Add Payment Method. An expired card shows Card expired. You do not need to make the new method your default.
2

Press Retry Payment

Click Retry Payment on the banner (it shows Retrying… meanwhile). You see Payment processed successfully. Your account is now in good standing. and the page refreshes. If it fails, you see Payment failed. Please try a different payment method or contact support.
Why Retry Payment matters. Adding a method does not always retry the charge, so press Retry Payment to be sure. It retries every failed invoice, oldest first, and stops at the first decline. The grace period clears and your status returns to Active only when nothing is left unpaid. If the grace period runs out. Uplifter deactivates your club on the deactivation date or the day after. Your subscription is paused, the reason is recorded as Non-payment and admins are emailed. A failed plan upgrade is different. If the charge for an upgrade from a free plan fails, your plan goes back to the previous one. There is no grace period, Past Due status or deactivation warning. Admins get a separate email, and Retry Payment does not complete the upgrade. To try the upgrade again, check your payment method, then click Change Plan under Settings > Billing & Usage > Subscription Billing. Related: How do I add, remove, or set a default payment method? · What happens when my club is deactivated for non-payment? · How do I view my subscription billing history?