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Must know
  • A credit is spent when a registration that used the pass price is paid: one per paid one-time registration, one per paid billing cycle. Booking a single session never spends one.
  • Buying a credit pass and a program in the same order still spends one of the new pass’s own credits at payment, not both the discount and the credit.
  • Credits reset at each renewal to the holding’s own allocation and never roll over.
  • A spent credit comes back automatically only when you change a program’s registration style and remove the athlete. Cancelling a session or refunding the registration does not return it (cancelling a session returns punch-card punches only).
What counts as one use. Each pass purchase is its own holding. A holding spends one credit when a registration priced by the pass is paid: one per one-time registration, one per billing cycle. Booking a single drop-in or per-class session never spends one. Two exceptions: a registration held for outstanding Family requirements spends its credit once those clear, and a waitlist join or promotion spends it when that charge settles. A $0.00 application priced by a credit pass spends its credit at approval. Buying the pass and the program together. A credit pass added to the same cart as a program it discounts still spends one of its own credits at payment: each registration priced by it draws a credit as soon as the order is paid. Buying a 10-credit pass and one program together leaves 9 credits, not 10. When credits run out. A holding with no credits left stops applying, and the family pays the next-best price they qualify for. See What price does a pass holder pay when they register? Renewal. Each renewal resets a holding to its own allocation, which can differ from the pass’s current count if an admin changed the count for new purchases only, whether the count went up or down. A one-time pass never resets, and credits never roll over. Whether credits are spent also follows the holding’s own type: a holder kept on their old type after a type change keeps it until renewal. See What happens to current holders when I change a pass’s type or credits? Recurring cycles, punch cards, and repeat registrations. A pass covering a billing cycle spends a credit even with a custom cycle price, which only governs cycles that cost money; a failed charge spends nothing. A cycle or registration paid with a punch card doesn’t also spend a credit. Balances never pool across a family’s purchases, and an athlete’s registration spends a credit only once while an earlier spend stays unreversed. Can a credit come back? Only one way: it returns automatically when you change the program’s registration style and remove the athlete. A credit pays for a whole program or a billing period, so cancelling one session doesn’t return it (the Family pass credits step there returns punch-card punches). Refunding or voiding the registration doesn’t return its credit either; refunding the pass itself only keeps or removes the credits left. See Can pass credits be given back to a family?. Where staff see usage. In Settings > Registration > Passes, open the pass’s Family holdings tab: its Credits column shows credits left of the allocation, or Unlimited. The guardian profile’s Passes tab shows “N of M used” with a punch history; the Family page’s pass card shows “[N] uses remaining” or “Unlimited uses.” Related: Can pass credits be given back to a family? · What happens to current holders when I change a pass’s type or credits? · What’s the difference between unlimited and credit passes? · What price does a pass holder pay when they register?