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Must know
  • At least 1. Capacity must be a whole number of at least 1 when Capacity Limit is on. There is no zero-capacity or waitlist-only mode.
  • What it counts depends on style. Enrolled athletes for Enroll in entire program, each session’s headcount for Sign up per class, and both combined per session for Full & Drop-in.
  • Lowering below enrollment. Of the program edit screens, only Configure lets you save it (Lower anyway). The step-by-step builder and bulk edit refuse.
  • Staff can go over. Staff enrolling into a full program can choose Enroll anyway, whether or not a waitlist is on.
Where to find it. In Registrations > Programs, open a program’s row menu and choose Configure, then the Requirements tab (or use the Requirements step when you create a program or choose Edit step-by-step). Switch on Capacity Limit, then type a Maximum Capacity: a whole number of at least 1, or the save stops with “Capacity must be at least 1 when enabled”. It starts at 20, or at the number your spaces give. Leave the switch off for no limit. What the number counts. Capacity from spaces. Picking a space on the Schedule step turns on Capacity Limit and Restrict by Space Capacity and fills in the number. With several spaces, Multi-space capacity mode offers Use smallest space capacity (default) or Use combined space capacity, and shows “Derived capacity: N athletes”. You can’t type more (“Cannot exceed space capacity of N”) unless you switch off Restrict by Space Capacity. Lowering below enrollment. Enrolled athletes always keep their spots.
  • Configure (row menu, or Settings on the program page): a “Lower capacity below enrollment?” prompt with Cancel and Lower anyway.
  • Edit step-by-step: the save fails with the same warning. Draft programs always open here.
  • Bulk edit: Capacity (Limit capacity, Maximum athletes) lists any program with more athletes than the new number under “Can’t be updated”.
  • Ask Hero: applies it once you confirm the proposal, then shows the same warning.
When a program fills. Checkout rechecks before charging. Families see “That spot just filled up” with Close and Join waitlist, and are not charged. If the last spot goes while an online card payment settles, that enrollment is refunded automatically, unless it was bought while signed in for an athlete in a family account (why). If a family chose to pay offline at checkout and the spot goes, that registration is cancelled and nothing is owed. An invoice your staff sent, or a payment staff record on one, puts the athlete on the waitlist instead. Staff override. Enrolling into a full program or session shows “Program is full” or “Session is full” with Enroll anyway (Register anyway for a session); the Enroll in Program tray adds Add to waitlist. Applications, session waitlists and rosters offer Approve anyway, Promote anyway and Add anyway. Application Required programs. They hide the Requirements and Waitlist steps, but a capacity saved earlier still triggers Approve anyway. Waitlist settings. The Waitlist step appears only when your club has Waitlists turned on, and rate-card programs can’t enable one. The programs list has Enrolled and Waitlist columns. Related: How do I turn on a waitlist for a program? · What do families see when a program is full? · How do I offer full-term, by-class, or drop-in signup? · How do I set a program’s weekly schedule?