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Must know
  • Leave Maximum Waitlist Size empty for unlimited. Otherwise enter a whole number of at least 1.
  • The cap counts only athletes still waiting. Families offered a spot and in their payment window do not count.
  • Only family joins from your club website are capped. Staff using Add to waitlist in the Enroll in Program tray can add past it.
  • Lowering the cap removes nobody, and turning Enable Waitlist off clears it.
Before you start. The cap limits how many athletes can wait, not how many can enroll. It needs a plan that includes Waitlists. Application Required programs have no Waitlist setting, and rate-card programs can’t turn the waitlist on.
1

Open the waitlist settings

Go to Registrations > Programs. Click the actions (…) menu on the program and choose Configure, or open the program and click Settings. Then open the Waitlist tab. For a draft program, Configure opens the step-by-step editor instead: click Next until you reach Waitlist Settings.
2

Turn on the waitlist

Make sure Enable Waitlist is on. Under it are three settings: Automatic Promotion, Show Families Their Place in Line, and Maximum Waitlist Size.
3

Set Maximum Waitlist Size

Enter a whole number, such as 5. Blank means no cap. Zero is not accepted.
4

Save

Click Save Changes. In the step-by-step editor, click Next through the remaining steps, then Save Program on the last one (a draft also has Save as Draft).
Other ways to set it. For a program that is not a draft, Edit step-by-step is in the same menu and the program page header, where the step is Waitlist Settings. For many programs at once, click Select on the Programs list, pick them, click Bulk Edit, and choose Waitlist. What the cap counts. With capacity 12 and a waitlist size of 5, you can have 12 enrolled and 5 waiting. People offered a spot are not counted, and staff adds are not checked, so more than 5 can be in the waitlist process. Per-session waitlist requests are not capped. What families see. When the program and its line are both full, families see Sold Out instead of Join Waitlist, like a full program with no waitlist. If two families go for the last place at once, the second sees “Waitlist is full”. Your club website’s program list can take a moment to catch up as families join, so a family may click Join Waitlist and then see that message. If you lower it. Nobody waiting is removed. New family joins stay blocked until the number waiting drops below the new cap. Where to see it. The program’s Waitlist tab shows “3 in line” and “waitlist max 5” in its header. The Programs list has a Waitlist column with the number of athletes waiting, including anyone waiting for a single session, so it can be higher than the number the cap counts. Related: How do I turn on a waitlist for a program? · How do I see who’s on a program’s waitlist? · How do I add an athlete to a waitlist myself? · How do I edit several programs at once?